ECM Lead Case Manager — Community Health Leader

Comunidade Metodista; Riverside (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation and sick leave

Paid holidays

Health insurance

403(b) Retirement Plan

Job summary

The Good Seed CDC in Riverside, NC is hiring an ECM Lead Case Manager to lead community outreach, determine eligibility, and coordinate care for ECM clients. You’ll report to the ECM Program Manager and ensure engagement, enrollment, and follow-up across clinical and supportive services.

We value dedication, collaboration, and innovation, offering growth opportunities, competitive benefits, and a supportive work environment for diverse backgrounds and experiences.

Qualifications

• High School Diploma required; Bachelor’s in Social Services preferred.
• 2–3 years of experience in community health or social service settings is preferred.
• 2–3 years of case management or care coordination experience preferred.

Responsibilities

• Conduct outreach and enrollment for ECM-eligible individuals.
• Complete risk assessments and develop patient-centered care plans.
• Oversee implementation and updates of care plans, reviewed quarterly at a minimum.
• Educate patients on self-management or coordinate caregiver involvement.
• Apply motivational interviewing and trauma-informed care approaches.
• Coordinate with hospitals and providers during care transitions and discharges.
• Facilitate access to services like housing, transportation, and benefits.
• Maintain at least one in-person client contact per month.
• Document all services and encounters in the EHR.
• Participate in interdisciplinary case conferences and internal reporting.
• Maintain flexibility to meet clients in their preferred location.

Skills

Bilingual English/Spanish or Armenian

Excellent communication

Critical thinking

Organizational skills

Education

High School Diploma

Bachelor’s in Social Services preferred

Tools

Microsoft Office

EHR systems

Job description

The Good Seed CDC in Riverside, NC is hiring an ECM Lead Case Manager to lead community outreach, determine eligibility, and coordinate care for ECM clients. You’ll report to the ECM Program Manager and ensure engagement, enrollment, and follow-up across clinical and supportive services.

We value dedication, collaboration, and innovation, offering growth opportunities, competitive benefits, and a supportive work environment for diverse backgrounds and experiences.