eClinicalWorks (eCW) Coordinator/Trainer

Central Florida Rheumatology Consultants; Florida; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO & holidays

Retirement plan

Job summary

Central Florida Rheumatology Consultants, LLC is seeking an eClinicalWorks Coordinator/Trainer to oversee administration, optimization, training, and ongoing support of the EHR system. You will be the primary resource for end-user training, workflow development, and cross-functional coordination between clinical, operational, and IT teams.

The role requires 2–3 years of hands-on eCW experience in healthcare, with training experience preferred.

Qualifications

• Minimum of 2-3 years of experience using eClinicalWorks in a healthcare setting.
• Experience training healthcare staff on EHR systems preferred.
• Experience in physician practices, ambulatory care, community health centers, or specialty clinics preferred.

Responsibilities

• Coordinate EHR upgrades, updates, and new feature implementations.
• Develop and deliver eClinicalWorks training programs for new hires and staff.
• Evaluate current workflows and assist with optimization of templates, order sets, and forms.
• Provide ongoing support, troubleshoot issues, and escalate where needed.
• Ensure HIPAA/regulatory compliance in EHR processes and assist with audits and reporting.

Skills

eCW expert

Clinical workflows

HIPAA knowledge

Training delivery

Job description

eClinicalWorks Coordinator/Trainer

Position Summary

The eClinicalWorks (eCW) Coordinator/Trainer is responsible for the administration, optimization, training, and ongoing support of the eClinicalWorks Electronic Health Record (EHR) system. This position serves as the primary resource for end-user training, workflow development, system enhancements, troubleshooting, and coordination between clinical, operational, and technical teams. The Coordinator/Trainer ensures that providers and staff are effectively utilizing eClinicalWorks to support quality patient care, regulatory compliance, and organizational efficiency.

Essential Duties and Responsibilities

EHR System Coordination

• Serve as the primary point of contact for eClinicalWorks system support and maintenance.
• Coordinate EHR upgrades, updates, and new feature implementations.
• Assist with system configuration, templates, order sets, forms, and workflow optimization.
• Monitor system performance and identify opportunities for process improvement.
• Collaborate with vendors and IT teams to resolve technical issues and implement enhancements.

Training and Education

• Develop and deliver eClinicalWorks training programs for new hires and existing staff.
• Conduct one-on-one and virtual training sessions for clinical and administrative users.
• Create training materials, user guides, job aids, and standard operating procedures.
• Assess user competency and provide ongoing coaching and support.
• Maintain training records and ensure completion of required EHR education.

Workflow Optimization

• Evaluate current clinical and administrative workflows and recommend best practices.
• Work with providers and department leaders to improve efficiency, documentation quality, and patient outcomes.
• Assist with implementation of new workflows, templates, and system features.
• Support quality improvement initiatives related to EHR utilization.

Troubleshooting and Support

• Respond to user questions and resolve system-related issues.
• Investigate workflow concerns and identify root causes of problems.
• Escalate complex issues to eClinicalWorks support or internal IT resources when necessary.
• Track and document issues, resolutions, and enhancement requests.

Compliance and Reporting

• Ensure EHR processes comply with HIPAA, regulatory requirements, and organizational policies.
• Support quality reporting initiatives, including MIPS, UDS, and other reporting requirements.
• Assist with audits, data validation, and documentation compliance efforts.
• Generate and analyze reports as needed to support operational and clinical objectives.

Experience

• Minimum of 2-3 years of experience using eClinicalWorks in a healthcare setting.
• Experience training healthcare staff on EHR systems preferred.
• Experience in physician practices, ambulatory care, community health centers, or specialty clinics preferred.

Knowledge, Skills, and Abilities

• Strong knowledge of eClinicalWorks EHR and Practice Management systems.
• Understanding of clinical workflows, patient registration, scheduling, billing, and documentation processes.
• Knowledge of HIPAA and healthcare regulatory requirements.

Compensation commensurate with experience, plus medical, dental, vision, PTO, paid holidays and retirement plan.

* This position will be in office or hybrid, based on experience and coverage needs; regular on-site presence is required for training, go-lives, and elbow support. Approximately 60% of local travel (mileage reimbursement included).