Call Team Representative (eClinicalWorks)

Central Florida Rheumatology Consultants; Florida; Remoto; USD 21.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Health Coverage: Medical, Dental, and

403(b) Retirement Plan

PTO & Paid Holidays

Remote work equipment provided

Resumo da vaga

Central Florida Rheumatology Consultants, LLC seeks a Healthcare Call Team Representative to be a primary contact for patients. You will use the eClinicalWorks (eCW) platform to manage high-volume calls, schedule appointments, verify patient data, and document interactions to support care across clinic locations.

You’ll handle inbound and outbound calls, assist with Healow portal setup, escalate urgent issues per protocol, and ensure HIPAA compliance while delivering empathetic, professional

Qualificações

• Minimum 1–2 years in a high-volume call center or medical front office.
• Excellent verbal and written English communication skills, strong emotional intelligence, and the ability to de-escalate patient concerns.
• Proficiency with standard office applications, virtual tools such as Microsoft Teams, and multiline phone systems.

Responsabilidades

• Call Management: Handle inbound and outbound patient calls daily with professionalism, courtesy, and patience.
• Appointment Scheduling: Schedule, reschedule, cancel, and confirm appointments—including routine visits, and sick calls—in eCW according to clinic workflows.
• Data Verification: Verify and update patient demographics, insurance coverage, and primary contact details in the EMR system during every interaction.
• EMR Documentation: Document all patient interactions, inquiries, and messages thoroughly and accurately in eCW.
• Patient Portal Support: Help patients get started with the Healow portal and troubleshoot basic issues.
• Triage & Escalation: Recognize urgent clinical concerns and high-priority messages, and route them to providers or medical staff per protocol.
• Compliance: Protect patient confidentiality and follow HIPAA/privacy regulations governing PHI.

Conhecimentos

Call center experience

English communication

Tech literacy

Ferramentas

eClinicalWorks (eCW)

Descrição da vaga

Job Summary

We’re seeking a Healthcare Call Team Representative to serve as a primary point of contact for our patients. In this role, you’ll use the eClinicalWorks (eCW) platform to provide efficient, empathetic, and professional support. You’ll manage high-volume inbound and outbound calls, coordinate appointments, verify patient information, and document interactions accurately to support seamless care coordination across clinic locations.

Core Responsibilities

• Call Management: Handle inboundand outbound patient calls daily with professionalism, courtesy, and patience.
• Appointment Scheduling: Schedule, reschedule, cancel, and confirm appointments—including routine visits, and sick calls—in eCW according to clinic workflows.
• Data Verification: Verify and update patient demographics, insurance coverage, and primary contact details in the electronic medical record (EMR) system during every interaction.
• EMR Documentation: Document all patient interactions, inquiries, and messages thoroughly and accurately in eCW.
• Patient Portal Support: Help patients get started with the Healow patient portal and troubleshoot basic issues.
• Triage & Escalation: Recognize urgent clinical concerns and high-priority messages, and promptly route them to the appropriate providers or medical staff according to protocol.
• Compliance: Protect patient confidentiality and follow all HIPAA and privacy regulations governing protected health information (PHI).

Required Qualifications & Skills

• Experience: A minimum of 1–2 years of experience in a high-volume call center or medical front office environment.
• Communication: Excellent verbal and written English communication skills, strong emotional intelligence, and the ability to de-escalate patient concerns.
• Tech Literacy: Proficiency with standard office applications, virtual communication tools such as Microsoft Teams, and multiline phone systems.

Preferred Qualifications

• Bilingual proficiency in English and Spanish.
• Software: Experience navigating eClinicalWorks (eCW) is preferred.

Benefits

• Health Coverage: Comprehensive Medical, Dental, and Vision insurance plans.
• Retirement Planning: 403(b) plan options to support your long-term financial future.
• Work-Life Balance: Paid Time Off (PTO) and paid holidays.
• Equipment Provided: Remote work, computer setup and technical support.