EBT & Benefits Support Specialist I

North Carolina Utilities Commission; Northern (KY); Híbrido; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

North Carolina Department of Health and Human Services, Social Services division, seeks an Administrative Specialist I to serve as the primary customer service representative for Food and Nutrition Services recipients. You will handle EBT inquiries, guide recipients through applications and recertifications, and support data entry and reporting processes.

The role requires a high school diploma or GED with relevant administrative experience; hybrid schedule in Martin County, NC, and a focus on

Qualificações

• Respond to clients’ calls for assistance.
• Maintain knowledge of policies and procedures.
• Accurate data entry and reporting.

Responsabilidades

• Greet callers professionally and provide information about EBT and benefits.
• Escalate complex requests to counties and management by email or phone.
• Provide transaction history and status of applications.

Conhecimentos

Customer service

Call center operations

Data entry

Communication skills

Formação académica

High school diploma or GED

Two years of related administrative experience

Ferramentas

NC Fast database

Beacon entries system

EBT system

Descrição da oferta de emprego

North Carolina Department of Health and Human Services, Social Services division, seeks an Administrative Specialist I to serve as the primary customer service representative for Food and Nutrition Services recipients. You will handle EBT inquiries, guide recipients through applications and recertifications, and support data entry and reporting processes.

The role requires a high school diploma or GED with relevant administrative experience; hybrid schedule in Martin County, NC, and a focus on