Administrative Specialist I

North Carolina Utilities Commission; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

North Carolina Department of Health and Human Services, Social Services division, seeks an Administrative Specialist I to serve as the primary customer service representative for Food and Nutrition Services recipients. You will handle EBT inquiries, guide recipients through applications and recertifications, and support data entry and reporting processes.

The role requires a high school diploma or GED with relevant administrative experience; hybrid schedule in Martin County, NC, and a focus on

Qualifications

• Respond to clients’ calls for assistance.
• Maintain knowledge of policies and procedures.
• Accurate data entry and reporting.

Responsibilities

• Greet callers professionally and provide information about EBT and benefits.
• Escalate complex requests to counties and management by email or phone.
• Provide transaction history and status of applications.

Skills

Customer service

Call center operations

Data entry

Communication skills

Education

High school diploma or GED

Two years of related administrative experience

Tools

NC Fast database

Beacon entries system

EBT system

Job description

## Administrative Specialist IApply: Hybrid: Martin County, NC: Full time: Posted Today: End Date: October 17, 2026 (4 days left to apply): JR-125314**Agency**Dept of Health and Human Services**Division**Social Services**Job Classification Title**Administrative Specialist I (S)**Position Number**60041939**Grade**NC08 **About Us**The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. **Description of Work**This position serves as the customer service representative and is the human contact for Food and Nutrition Services recipients with questions concerning the Electronic Benefits Transfer (EBT) card and access to benefits. Position engages in problem solving using recipient information, data from administrative terminal, NC Fast database, on-line information guide and online manual.**Knowledge Skills and Abilities/Management Preferences**90% \\*Respond to clients’ calls for assistance. Accomplish this within the average call time to ensure the workload is evenly distributed, while maintaining an acceptable occupancy rate and OIG adherence. Functions include, but are not limited to:Greet callers professionally, promptly, and in a courteous manner;Order and cancel EBT Cards;Provide balance inquiries and PIN instructions;Provide client with application and recertification status;Provide transaction history and issue transaction statements;Convey relevant benefit information to WIC and Out-of-State case workers;Escalate requests for assistance to counties and management via email or by phone;Stay connected to the call center’s phone system and in available status;10% \\*Perform a variety of data entry functions to include, but not limited to:Complete error-free exception claims;Properly maintain current passwords for a variety of systems;Accurately document time off call center phone system;Accurate and timely submissions of Beacon entries and leave requests;Accurately record, collect and review information to complete call center reports;Maintain knowledge level of all systems, policies, and procedures; **Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.