East End Multifamily Portfolio Manager - Lead & Lease

Lobos Management, Inc.; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Job summary

Lobos Management, Inc. in Pittsburgh's East End seeks a hands-on Portfolio Manager to oversee a multi-site residential portfolio. You will lead leasing and maintenance teams, show units, and coordinate weekend coverage and after-hours responsiveness across properties.

The role emphasizes occupancy growth, turn speed, vendor management, and proactive reporting to ownership. You will recruit, train, and coach staff, maintain resident relations, and ensure compliance, safety, and high service

Qualifications

• 5+ years of market-rate multifamily property management experience, including at least 2 years leading multiple sites or site-level teams.
• Direct experience supervising both leasing and maintenance personnel.
• Working command of property management, leasing CRM, and automation platforms, including lead tracking and follow-up workflows.

Responsibilities

• Own portfolio occupancy, pre-lease, and renewal performance by property.
• Personally show and lease units alongside leasing staff, including peak and weekend coverage.
• Establish weekly leasing rhythms around traffic, lead sources, conversion, and follow-up.
• Drive proactive renewal and resident retention strategies.
• Manage listings, pricing, photography, availability, and online reputation.
• Reduce vacancy loss, days vacant, and unit turn time.
• Direct work order flow, prioritization, completion timelines, and quality standards across all properties.
• Establish and enforce make-ready standards and turn deadlines.
• Build and manage preventive maintenance programs for major building and life-safety systems.
• Recruit, vet, and manage vendors and contractors.
• Conduct regular property walks and unit inspections and maintain a prioritized deferred maintenance and capital needs list.
• Serve as the on-call point of contact for the answering service, determining whether issues require immediate dispatch, same‑day attention, or next‑business‑day follow‑up.
• Coordinate with technicians and vendors, document calls and resolutions, and elevate significant incidents to ownership.
• Maintain the on-call rotation, emergency contact tree, answering service scripts, and dispatch criteria to improve consistency and reduce unnecessary call‑outs.
• Own recruiting for leasing and maintenance positions, from sourcing through hiring recommendations.
• Maintain an active candidate pipeline for recurring staffing needs.
• Onboard, train, coach, and retain leasing and maintenance employees.
• Set clear performance expectations and hold regular one‑on‑one meetings.
• Coach leasing staff on tours, follow‑up, objection handling, and closing.
• Coach maintenance staff on diagnostics, documentation, resident interaction, and turn quality.
• Address performance issues directly and partner with ownership on corrective action when necessary.
• Approve invoices and manage controllable operating expenses.
• Drive collections performance, including delinquency management and related processes.
• Deliver weekly and monthly reporting on occupancy, leasing performance, delinquency, work orders, turns, and operating variances.

Skills

Multifamily PM experience

Leasing supervision

Property management

CRM familiarity

Automation platforms

Vendor management

Excel proficiency

Tools

Microsoft Office

Excel

Job description

Lobos Management, Inc. in Pittsburgh's East End seeks a hands-on Portfolio Manager to oversee a multi-site residential portfolio. You will lead leasing and maintenance teams, show units, and coordinate weekend coverage and after-hours responsiveness across properties.

The role emphasizes occupancy growth, turn speed, vendor management, and proactive reporting to ownership. You will recruit, train, and coach staff, maintain resident relations, and ensure compliance, safety, and high service