Supervisor - Earthmoving Field Service

Thompson Marine; Montgomery, Northern (AL, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Thompson Tractor in Montgomery, AL is seeking a Service Supervisor to lead a team of 5–15 technicians, ensuring top-tier customer service. You will support the Service Dispatcher and Service Advisor, handle incoming calls, quotations, work orders, and dispatch field and shop technicians.

Essential duties include coaching staff, monitoring performance, planning jobs, quoting, parts, manpower, and maintaining clear customer communication about repair status.

Qualifications

• High school diploma or equivalent.
• Experience as a Service Technician preferred; PC skills with Word/Excel and basic typing required.

Responsibilities

• Coach and direct Service Department employees.
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns.
• Maintain dialog with customer and inform repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve.
• Minimize customer downtime with accurate and efficient job planning and repairs.
• Effectively communicate with company personnel.
• Assign jobs to shop technicians and dispatch field service technicians.

Skills

Microsoft Office Suite

SharePoint

Dynamics AX 2012

Strong technical/repair skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.

Essential Responsibilities and Expectations

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtown with accurate and efficient job planning and repairs
• Effectively communicate with company personnel
• Assign jobs to shop technicians and dispatch field service technicians

Qualifications

Education: High school diploma or equivalent

Experience: Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Skills and Competencies

• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical/repair skills

Job Training

• Microsoft Word and Excel - basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Service Departmentshopoffice or shop environment. Exposure to physical risk andall weatherconditions is associated with this position. Standing on hard surfaces for extended periods of time is oftenrequired.

Physical Requirements and Job Hazards

• Ability to speak, listen, read, write, and type effectively
• Ability to reach, kneel, grasp, stoop, and perform repetitive motions
• Ability to lift and carry items up to 75 pounds
• Ability to climb on and around heavy equipment
• Ability to drive during daytime and nighttime hours
• Exposure to potential tripping, slipping, and falling hazards
• Work in environments with job site-related hazards
• Exposure to driving-related hazards
• Ability to work effectively in stressful or high-pressure situations

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Qualifications

Skills

Required

Microsoft Office

Intermediate

Computer

Intermediate

Problem Solving

Advanced

Verbal Communication

Advanced

Results Oriented

Advanced

Technical

Advanced

Advanced

Advanced

Strategic Thinking

Advanced

Relationship Building

Advanced

Leadership

Advanced

Mechanical

Advanced

Behaviors

Required

Leader

: Inspires teammates to follow them

Education

Required

High School or Equivalent or better.

Experience

Required

Experience working as a service technician preferred.

Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.