Supervisor II - Lift Truck

Thompson Marine; Dothan (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Thompson Marine in Dothan, Alabama is seeking a Service Supervisor to lead a team of 5-15 technicians. The role involves managing technician performance, ensuring customer satisfaction, and handling service operations efficiently.

The ideal candidate will have a high school diploma, experience as a Service Technician, and strong communication and technical skills. Skills in Microsoft Office applications are essential for this position.

Qualifications

• Experience working as a Service Technician preferred.
• Basic typing skills required for this position.
• Familiarity with Microsoft Word and Excel.

Responsibilities

• Coach and direct Service Department employees.
• Monitor and maintain Technician performance.
• Manage job planning, quoting, and parts availability.
• Handle customer objections and concerns effectively.
• Ensure proper communication with customers about repair status.
• Assign jobs and dispatch field service technicians.

Skills

Telephone / verbal / written communication skills

Microsoft Office Suite

Microsoft SharePoint

Microsoft Dynamics AX 2012

Strong technical / equipment repair skills

Education

High school diploma or the equivalent

Tools

Personal computers including Microsoft Word and Excel

Job description

Position Summary

The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5‑15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to shop technicians, training/mentoring less experienced technicians, and other duties not specified.

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance
• Ensure proper planning of jobs, quoting, parts availability, and manpower
• Effectively handle customer objections and concerns
• Maintain proper dialog with customer and inform customer of repair status as required
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary
• Minimize customer downtime with accurate and efficient job planning and repairs
• Effectively communicate with Company Personnel
• Assign jobs to shop technicians and dispatch field service technicians

Qualifications

Education

High school diploma or the equivalent

Experience

• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.

Skills and Competencies

• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical / equipment repair skills

Job Training

• Microsoft Word and Excel – basic and intermediate
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Safety Summary

Working Conditions

Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all‑weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required.

Physical Requirements

• Speaking
• Writing
• Grasping
• Stooping
• Kneeling
• Climbing
• Lifting up to 75 lbs.
• Tripping, slipping, falling
• Strains due to lifting
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Back and neck strain

Equal Opportunity Employer

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.