Early-Shift Customer Service Specialist - Temp-to-Hire

Core Personnel Staffing; Rowlett (TX); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Temp-to-Hire

Early schedule

Job summary

Core Personnel Staffing is seeking a Customer Service Representative in Rowlett, TX. This temp-to-hire role pays $24/hr and supports production, quality, and shipping teams to ensure orders ship on time.

Schedule is Monday–Friday, 5:00 AM–2:30 PM, with occasional Saturdays and potential overtime depending on production demand. The position focuses on handling inquiries, processing orders in the system, and communicating updates to customers.

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service experience, preferably in manufacturing.
• Experience with order management or inventory tracking systems.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong written and verbal communication skills.
• Detail-oriented and organized, able to juggle several tasks in a fast-paced environment.
• Knowledge of plating, coatings, or metal finishing is a plus.

Responsibilities

• Answer customer inquiries by phone, email, and in person.
• Enter and process customer orders accurately in the company system.
• Give customers clear updates on order status, lead times, pricing, and delays.
• Investigate and resolve customer complaints, escalating when needed.
• Coordinate with production, quality, and shipping to ship orders on time.
• Keep customer records, purchase orders, and correspondence up to date.
• Run reports on order tracking, customer feedback, and service performance.
• Share customer trends and recurring issues with management to improve service.

Skills

Customer service

Communication

Detail-oriented

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Core Personnel Staffing is seeking a Customer Service Representative in Rowlett, TX. This temp-to-hire role pays $24/hr and supports production, quality, and shipping teams to ensure orders ship on time.

Schedule is Monday–Friday, 5:00 AM–2:30 PM, with occasional Saturdays and potential overtime depending on production demand. The position focuses on handling inquiries, processing orders in the system, and communicating updates to customers.