Early Learning Family Advocate & Resource Specialist

Community Services for Children, Inc.; Allentown (Lehigh County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

13 paid holidays

401k retirement plan

Full benefits package

Job summary

Community Services for Children, Inc. is seeking a Family Specialist to support the Early Learning Resource Center (ELRC) by helping families access information and opportunities for their children’s healthy development.

You will provide friendly, comprehensive customer service, conduct needs assessments, and guide families through referrals and applications for publicly funded early learning programs, including Child Care Works.

Qualifications

• Excellent customer service to families seeking information and opportunities.
• Strong verbal and written communication for clear guidance and referrals.
• Ability to conduct needs assessments with families and provide informed referrals.
• Ability to use databases, software, and tracking/reporting systems relevant to the job.
• Valid driver's license and full-time use of a vehicle.

Responsibilities

• Provide excellent customer services to families of young children seeking information and opportunities that will meet their children's healthy development throughout the region.
• Meet with families in a variety of community settings to conduct a needs assessment and provide all related information and referrals to ensure a system of comprehensive and efficient access to services.
• Conduct daily program activities of Family Services, handling any/all inquiries, referrals and assistance to ensure an efficient, effective, and customer-friendly operation.
• Accurately conduct all program processes in a timely manner, maintaining stated timelines, updating all status elements, ensuring full compliance with all regulations, performance standards and best practices.
• Assist families to completion of applications for Child Care Works program and provide application information for all publicly funded early learning programs.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

Associate's degree

Job description

Community Services for Children, Inc. is seeking a Family Specialist to support the Early Learning Resource Center (ELRC) by helping families access information and opportunities for their children’s healthy development.

You will provide friendly, comprehensive customer service, conduct needs assessments, and guide families through referrals and applications for publicly funded early learning programs, including Child Care Works.