Early Intervention Service Coordination Supervisor

Happy Dragon; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance, including dental and vision

401(k) with employer contributions

Paid time off

Job summary

A trusted child development services provider in New York City seeks a Service Coordination Supervisor to oversee the coordination team within the Early Intervention Program. This critical role involves supervising daily operations, ensuring adherence to NYS regulations, mentoring staff, and managing caseloads. The ideal candidate holds a Bachelor's degree and has a minimum of three years of experience in early intervention. Strong leadership and interpersonal skills are essential. This position offers comprehensive benefits including health insurance and 401(k) contributions.

Qualifications

• Minimum 3 years of experience in New York State Early Intervention Program.
• Strong knowledge of EI regulations and documentation.
• Experience in mentoring or leading a team.

Responsibilities

• Supervise service coordination operations ensuring compliance with regulations.
• Guide and mentor service coordinators in their tasks.
• Maintain relationships with families and service providers.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Attention to detail

Multitasking

Bilingual skills

Education

Bachelor’s degree in social work, psychology, or related field

Tools

Microsoft Office

Electronic case management platforms

EIHub

IRMA

Job description

The Service Coordination Supervisor is responsible for the direct supervision and support of the service coordination team within the Early Intervention Program. This role ensures that service coordinators are effectively managing their caseloads, complying with New York State Early Intervention Program regulations, and providing high-quality, family-centered support. The supervisor plays a key role in mentoring staff, monitoring performance, ensuring documentation accuracy, and fostering collaborative relationships with families and providers.

Role Description

• Supervise day-to-day operations of the service coordination department, ensuring compliance with NYSDOH Early Intervention Program regulations (10 NYCRR Subpart 69-4)
• Provide direct oversight and guidance to a team of service coordinators, including training, mentoring, and performance evaluations
• Review and approve service coordination notes and documentation in a timely manner to ensure accuracy, completeness, and regulatory compliance
• Ensure service coordinators meet all mandated timelines for initial service coordination, IFSP development, service implementation, and transition planning
• Serve as a resource to coordinators for managing complex cases and resolving service delivery issues
• Coordinate and facilitate regular team meetings and individual supervision sessions
• Collaborate with Program Leadership, Clinical, QA, Evaluation, and Billing teams to ensure integrated service delivery
• Participate in audits, quality improvement initiatives, and workflow development for continuous improvement
• Support recruitment, onboarding, and ongoing development of service coordination staff
• Maintain strong relationships with families, providers, and outside agencies to support child- and family-centered service delivery

Required Qualifications

• Bachelor’s degree (required) in social work, psychology, special education, public health, or a related human services field
• Minimum 3 years of experience as a service coordinator within the New York State Early Intervention Program
• Strong working knowledge of EI regulations, systems (such as EIHub, IRMA), and documentation requirements
• Proven leadership or mentorship experience, with the ability to support and develop a team
• Excellent interpersonal, communication, and organizational skills
• Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment
• Proficiency in Microsoft Office and electronic case management platforms
• Bilingual language skills a plus (especially Spanish, Mandarin, Cantonese, or Russian)
• Health insurance, with dental and vision
• 401(k) with employer contributions
• Paid time off, including vacation days and holiday pay
• Comprehensive onboarding and supervisory training
• Support for continuing education and credentialing

Company Description

Happy Dragon is one of New York City's most trusted providers of comprehensive child development services. With over 30 years in childcare and 20 years in Early Intervention and CPSE (Committee on Preschool Special Education), we support children and families at every stage of early growth. Our licensed programs offer safe, nurturing environments for infants, toddlers, and preschoolers, along with individualized therapies for developmental delays. Our multidisciplinary team collaborates closely with families and communities to ensure culturally responsive care and equitable access to services, empowering families and building brighter futures.