Service Coordinator Supervisor

Higher Ground IHS; City of Albany (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision benefits

PTO, holidays, and training opportunities

Job summary

A non-profit organization in Albany is seeking a Service Coordination Supervisor to lead and support Service Coordinators in providing person-centered services for individuals with disabilities and seniors. The ideal candidate will have a LMSW or LCSW and at least a year of experience in case management. Responsibilities include supervising staff, conducting compliance audits, and promoting community inclusion. This position offers competitive salaries and comprehensive benefits.

Qualifications

• Minimum one year of case management/service coordination experience, including referrals and linkage to community services.
• Experience as an NHTD/TBI Service Coordinator is strongly preferred.
• Valid NYS driver’s license and reliable transportation required.

Responsibilities

• Supervise Service Coordinators in accordance with state regulations.
• Conduct periodic file audits and case reviews to ensure compliance.
• Provide training, mentoring, coaching, and performance feedback.

Skills

Strong understanding of community-based supports and service systems

Leadership skills in supervision, mentoring, and performance management

Excellent interpersonal, communication, and organizational abilities

Proficiency in Microsoft Office, data entry, and EHR systems

Education

LMSW or LCSW

Master’s/Doctorate in Social Work, Psychology, or Gerontology

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement

Position Summary

The Service Coordination Supervisor provides leadership, oversight, and support to Service Coordinators, ensuring high-quality, person-centered services for individuals with disabilities and/or seniors. The Supervisor ensures all planning, coordination, and documentation meet New York State Department of Health (DOH) requirements. This position promotes independence, community inclusion, and self-determination through effective supervision, compliance monitoring, and professional development.

Essential Duties & Responsibilities

• Supervise Service Coordinators in accordance with state regulations and agency policy.
• Hold monthly individual supervision meetings and maintain required documentation.
• Review and approve Individual Service Plans (ISPs) and Revised Service Plans (RSPs) for accuracy, compliance, and person-centered content.
• Meet potential and active participants in person before any ISP/RSP completion, unless doing so would cause a delay.
• Conduct periodic file audits and case reviews to ensure regulatory compliance and quality service delivery.
• Monitor caseload distribution and assist in assigning and balancing workloads.
• Provide training, mentoring, coaching, and performance feedback to Service Coordinators.
• Ensure timely documentation, service notes, and full compliance with agency and state guidelines.
• Participate in interdisciplinary team meetings, case conferences, and required staff development sessions.
• Report compliance issues or program concerns to the Program Director or Executive Director.
• Maintain up-to-date knowledge of NYS regulations, DOH guidance, and best practices.
• Support a culture of accountability, professionalism, and teamwork.
• Carry a caseload of up to 10 participants when needed.

Minimum Qualifications

• LMSW or LCSW (NYS Education Department)
• Master’s/Doctorate in Social Work, Psychology, or Gerontology
• Licensed Physical Therapist, Registered Nurse, Certified Teacher of Students with Disabilities, Certified Rehabilitation Counselor (CRCC), Licensed Speech Pathologist, or Licensed Occupational Therapist
• Minimum one year of case management/service coordination experience, including referrals and linkage to community services for individuals with disabilities and/or seniors. Experience as an NHTD/TBI Service Coordinator is strongly preferred.

Supervisory Requirements

• Must supervise Service Coordinators and provide ongoing oversight and training.
• Maintain supervision documentation and provide records for audits or reviews.

Knowledge, Skills & Abilities

• Strong understanding of community-based supports and service systems.
• Leadership skills in supervision, mentoring, and performance management.
• Knowledge of person-centered planning and service coordination best practices.
• Excellent interpersonal, communication, and organizational abilities.
• Ability to interpret and apply NYS DOH regulations.
• Proficiency in Microsoft Office, data entry, and EHR systems.
• Ability to manage multiple priorities in a compliance-driven environment.

Working Conditions

• A combination of office and community-based work.
• Travel required for participant visits and meetings.
• Valid NYS driver’s license and reliable transportation required.
• Occasional evening or weekend hours may be necessary.

Compensation & Benefits

• Competitive salary based on education and experience.
• Health, dental, and vision benefits.
• PTO, holidays, and training opportunities.

Equal Opportunity Statement

Higher Ground IHS Inc. is an Equal Opportunity Employer and prohibits discrimination based on any protected classification under applicable law.