Social Service Coordinator

angel Community Alliance INC; New York (NY); On-site; USD 21,000 - 41,000; Part time

Job summary

angel Community Alliance INC. seeks a Service Coordinator to support infants, toddlers, and families within the Early Intervention program in New York.

You will explain EI processes, coordinate IFSP meetings, and help families access services while maintaining confidential records. The role emphasizes bilingual communication where possible, strong organizational skills, and the ability to work collaboratively with a multidisciplinary team.

Qualifications

• Bachelor’s degree or higher in related field.
• Experience with infants, toddlers, or families.
• Experience with developmental delays or disabilities.
• Knowledge of Early Intervention, Medicaid-funded programs, or community services.
• Experience with case management or service coordination.
• Strong written and verbal communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple cases and documentation requirements.
• Ability to communicate professionally with families, providers, and officials.
• Ability to work independently while following supervision.
• Maintain confidential records.

Responsibilities

• Serve as the primary Service Coordinator for assigned infants, toddlers, and families.
• Explain the Early Intervention Program, service coordination process, family rights, safeguards, and services.
• Communicate with families in their preferred language when qualified to do so.
• Develop family-centered relationships with parents and caregivers.
• Assist families with navigating the Early Intervention system.
• Coordinate communication among families, evaluators, and providers.
• Participate in and coordinate IFSP meetings as required.
• Assist families in identifying priorities and outcomes for their child and family.
• Support transition planning and EI service initiation as appropriate.
• Maintain confidential records and required documentation.

Skills

Bilingual communication

Time management

Documentation skills

Interpersonal skills

Independent work

Professional boundaries

Multilingual family engagement

Attention to detail

Education

Bachelor’s degree or higher in psychology, social work, human services, early childhood education, special education, sociology, counseling, family studies, behavioral science, or related field

Job description

ESSENTIAL RESPONSIBILITIES

• Serve as the primary Service Coordinator for assigned infants, toddlers, and families..
• Explain the Early Intervention Program, service coordination process, family rights, procedural safeguards, and available services to families..
• Communicate with families in their preferred language when qualified to do so..
• Develop trusting, respectful, and family-centered relationships with parents and caregivers..
• Assist families with navigating the Early Intervention system..
• Coordinate and facilitate communication among families, evaluators, Early Intervention providers, Early Intervention Officials/Designees, and other professionals involved with the child..
• Assist families with scheduling and coordinating multidisciplinary evaluations and other required appointments..
• Participate in and coordinate IFSP meetings as required..
• Assist families in identifying priorities, concerns, resources, and desired outcomes for their child and family..
• Support the development, implementation, review, and amendment of the child’s IFSP..
• Assist families with identifying available Early Intervention providers for authorized services..
• Coordinate the initiation of authorized Early Intervention services..
• Monitor whether services are being delivered in accordance with the child’s IFSP..
• Follow up with families and providers regarding missed, delayed, interrupted, or unavailable services..
• Identify barriers affecting service delivery and communicate concerns to the appropriate Early Intervention personnel..
• Maintain ongoing contact with assigned families in accordance with program requirements and individual family needs..
• Assist families with accessing community programs, healthcare resources, social services, educational resources, and other supports when appropriate..
• Advocate for family participation and informed decision-making throughout the Early Intervention process..
• Support transition planning as children approach age three and prepare to transition from the Early Intervention Program..
• Collaborate with families regarding potential transition to preschool special education or other appropriate community services..
• Complete all required case notes, service coordination documentation, contact logs, IFSP-related documentation, and other records accurately and within required timeframes..
• Maintain accurate and current information within required Early Intervention systems..
• Maintain confidentiality of child and family information in accordance with applicable federal and New York State requirements and Angel Community Alliance policies..
• Participate in required orientation, training, supervision, quality-assurance activities, and professional-development activities..
• Follow all applicable New York State Early Intervention Program requirements, policies, procedures, and ethical standards..
• Bilingual Service Coordinators may be responsible for:.
• Communicating directly with families in both English and their qualified second language..
• Explaining Early Intervention processes and requirements in a manner families can understand..
• Supporting culturally and linguistically responsive communication..
• Helping reduce language-related barriers to participation in Early Intervention services..
• Communicating effectively with bilingual families while maintaining professional boundaries and confidentiality..
• Utilizing approved interpretation and translation resources when circumstances require services beyond the Service Coordinator’s language competency or role.. .

MINIMUM QUALIFICATIONS

• Bachelor’s degree or higher in psychology, social work, human services, early childhood education, special education, sociology, counseling, family studies, behavioral science, or a related field..
• Experience working with infants, toddlers, children, or families..
• Experience with children with developmental delays or disabilities..
• Knowledge of Early Intervention, developmental disabilities, special education, Medicaid-funded programs, or community-based services..
• Experience with case management or service coordination..
• Strong written and verbal communication skills..
• Strong organizational and time-management abilities..
• Ability to manage multiple cases, deadlines, appointments, and documentation requirements..
• Ability to communicate professionally with families, providers, government representatives, and other professionals..
• Ability to work independently while remaining responsive to supervision and agency requirements..
• Ability to maintain accurate, timely, and confidential records..

Spanish-speaking candidates are highly preferred.. Additional languages commonly spoken by families throughout New York City are also welcomed..

PREFERRED EXPERIENCE

• New York State Early Intervention.
• Initial Service Coordination (ISC).
• Ongoing Service Coordination (OSC).
• IFSP development and implementation.
• Early Intervention transition planning.
• Case management.
• Family advocacy.
• Developmental disabilities.
• Early childhood development.
• Community-based human services.
• Working with culturally and linguistically diverse families.
• EI-Hub or other Early Intervention documentation systems.

SKILLS & COMPETENCIES

• Compassion and professionalism.
• Family-centered communication.
• Cultural sensitivity.
• Strong interpersonal skills.
• Attention to detail.
• Effective case-management skills.
• Professional documentation skills.
• Time management.
• Problem-solving abilities.
• Advocacy skills.
• Reliability and responsiveness.
• Ability to meet documentation deadlines.
• Ability to work collaboratively with multidisciplinary professionals

Experience: Not required
Languages: English – Advanced. Spanish – Advanced
Employment: Part-time
Starting time: Immediate start!

About angel Community Alliance INC:
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