Housing Solutions Officer - EH0371

EHDC; Hampshire Township (IL); On-site; USD 40,000 - 51,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Training and development opportunities

Generous annual leave

Flexi time

Job summary

East Hampshire District Council seeks a Housing Solutions Officer to deliver proactive, customer-focused housing advice and options for individuals facing homelessness or housing difficulties.

You will work with colleagues to ensure compliance with the Homelessness Reduction Act, support allocations and welfare assessments, and promote Hampshire Home Choice alongside partners, in a fast-paced environment.

Qualifications

• Experience delivering customer-focused housing support in public services.
• Strong written and verbal communication to explain housing options clearly.
• Ability to work proactively in a fast-paced council environment.
• Team player with initiative and flexible attitude.

Responsibilities

• Provide professional, customer-oriented housing advice and options.
• Assist with allocations, Hampshire Home Choice guidance, and welfare assessments.
• Work with partners to prevent homelessness and deliver housing solutions.
• Maintain workload, respond to changing priorities, and stay calm under pressure.

Skills

Customer service

Public sector experience

Communication

Problem solving

Teamwork

Job description

Full time (37 hours per week, Monday to Friday)

As a Housing Solutions Officer, you will be responsible for providing a professional, customer orientated service to individuals who may be homeless or threatened with homelessness. You will work with colleagues to provide advice on the housing options available and ensuring the authorities compliance with the Homelessness Reduction Act.

This is a fast-paced and rewarding role where no two days are the same. You will work proactively to prevent and resolve issues, managing a varied workload while responding to changing priorities. The role offers the opportunity to make a real difference, requiring initiative, problem-solving skills, and the ability to operate effectively in a dynamic environment. B eyond homelessness you will also have an opportunity to carry out allocations, give advice regarding Hampshire Home Choice and carry out Health and Welfare assessments.

The right candidate will enjoy teamwork and enthusiastically embrace our proactive housing options approach, which focuses on preventing homelessness and finding real solutions for people in housing difficulties. You will be a self-starter who is able to work on your own initiative and organise your own workload with a positive and flexible attitude.

We are seeking a motivated and innovative person, with good attention to detail, who can work proactively with customers and partners to find creative housing solutions.

You will have excellent oral and written communication skills with the ability to produce accurate and concise information. We are looking for someone who is flexible and resilient, a supportive team player who is able to remain calm and to work effectively under pressure.

You may be an experienced housing professional or have experience in other public sector services. Please refer to the Role Profile.

In return you will be valued, supported, and provided with an environment where you can foster ideas to develop the service and put the customer at the heart of what you do.

In return for your valued contribution, we can offer you a competitive benefits package which includes training and development opportunities, generous annual leave and flexi time, membership of the Local Government Pension Scheme and more.

You can find out more about the council, our values and the full range of benefits and support we offer our staff at ourwebsite:

Please refer to the role profile for full details and requirements for this role.

Closing date for applications is 30th October 2026, with interviews likely to be held 5th November 2026.

East Hampshire District Council is committed to building a diverse, inclusiveandequitable workplace and welcome applications from people of all backgrounds and experiences - we are proud of being a Disability Confident Committed employer and appoint on merit.

The council is an inclusive employer and appoint on merit. We are a Disability Confident Employer and have a Guaranteed Interview Scheme for Veterans.

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.