Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

ComPsych Corporation; Northern (KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Full benefits package

Job summary

ComPsych Corporation is seeking a Guidance Consultant to provide remote support on behavioral health, wellness, and related issues for clients located remotely. Use clinical expertise to help clients access resources and receive in-the-moment support.

You will conduct intake calls, educate clients about services, and maintain meticulous case records while collaborating with internal teams to ensure continuity of care. This role emphasizes strong communication and crisis management skills.

Qualifications

• Master's degree in Social Work, Counseling, or Psychology is required.
• Exceptional communication skills with a strong customer service focus.
• Fast thinking, high energy, positive, and professional with multi-tasking and critical thinking abilities.
• Clinical assessment experience in mental health, chemical dependency, and crisis stabilization.
• Reliable high-speed internet and a distraction-free professional workspace.

Responsibilities

• Conduct clinical intakes telephonically and refer clients to appropriate resources.
• Adhere to departmental protocols, best practices, and client requirements to maintain compliance and high-quality service delivery.
• Use critical thinking to resolve issues and identify resources for a positive client experience.
• Educate clients about resources, eligibility, and services with a professional approach.
• Maintain complete and accurate documentation of cases in the proprietary database.
• Maintain awareness of emerging behavioral health trends to enhance service delivery.
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
• Perform other duties as assigned.

Skills

Communication skills

Critical thinking

Multi-tasking

High energy

Education

Master's degree in Social Work/Counseling/Psychology

Job description

About ComPsych

ComPsych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources and AbsenceResources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

About the Role

Guidance Consultants provide direct support to our client located remotely on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

What You'll Do

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor.
• Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
• Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction.
• Educate client about resources, eligibility, and services with a positive and professional approach.
• Maintain complete and accurate documentation of cases within our proprietary database.
• Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery.
• Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
• Other duties as assigned.

What We're Looking For

• Master's degree in Social Work, Counseling, or Psychology required.
• Exceptional communication skills, with strong focus on customer service.
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
• Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization.
• High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.

Compensation and Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

• The pay rate for this role is $19.23 per hour.

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

ComPsych Corporation and its affiliates is committed to the responsible and transparent handling of your personal data. Information collected during the recruitment process will be used to assess your application and, where applicable, to prepare and administer an offer of employment. Your personal data will be processed in accordance with the privacy laws applicable in your country or jurisdiction of residence, which may include the California Consumer Privacy Act (CCPA), the EU General Data Protection Regulation (GDPR), Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, and other applicable national or local privacy laws. For full details on what personal data we collect, how we use it, your rights as an Applicant, and how to contact us with privacy-related questions, please review the relevant Applicant Data Privacy Notices: US Applicant Data Privacy Notice & Canada Applicant Data Privacy Notice.