EAP Clinical Coordinator: Intake, Triage & Referrals

UC Health; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

UC Health is seeking an EAP Administrative Coordinator to oversee daily clinical and administrative operations for the Employee Assistance Program in Cincinnati, OH. The role supports intake, triage, scheduling, referrals, and ongoing client service with a strong emphasis on confidentiality and ethical conduct.

The position includes coordinating clinician schedules, maintaining EHR accuracy, preparing reports, and supporting outreach activities to grow the referral base.

Qualifications

• Bachelor's degree in mental health-related field required.
• 1-2 years of experience in a related setting preferred.
• Strong commitment to confidentiality and ethical conduct.

Responsibilities

• EAP Service Coordination/Triage – manage intake and scheduling, triage client needs, and maintain accurate EHR records.
• Administrative Duties – schedule reminders, maintain office environment, prepare reports, and manage billing recaps.
• Marketing & Outreach – support referral base growth and collaborate with external organizations.
• Other Duties – assist the team as directed by supervisors.

Education

Bachelor's Degree Mental Health, Psychology, Counseling, Sociology, Human Services, Neuroscience or Public Health

1 - 2 Years equivalent experience

Job description

UC Health is seeking an EAP Administrative Coordinator to oversee daily clinical and administrative operations for the Employee Assistance Program in Cincinnati, OH. The role supports intake, triage, scheduling, referrals, and ongoing client service with a strong emphasis on confidentiality and ethical conduct.

The position includes coordinating clinician schedules, maintaining EHR accuracy, preparing reports, and supporting outreach activities to grow the referral base.