Employee Assistance Program Clinical Coordinator

UC Health (Cincinnati); Cincinnati (OH); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

UC Health (Cincinnati) is seeking an EAP Service Coordinator/Triage professional to manage intake, assess client needs, and triage to appropriate clinicians. The role includes coordinating schedules, maintaining EHR accuracy, and engaging with referral sources to ensure timely access to services.

The position also involves administrative duties, supporting reporting, and budget monitoring, plus marketing outreach to expand the EAP referral network and collaborate with external organizations to

Formación

• Bachelor's degree in mental health, psychology, counseling, sociology, human services, neuroscience or public health.
• 1–2 years equivalent experience.
• BSW/LSW preferred; 3–5 years preferred in some cases.

Responsabilidades

• Manages the EAP intake process, including responding to phone and email inquiries, scheduling appointments with clinicians, answering questions, and assisting clients through intake.
• Assesses client situations, completes mental health screenings, and triages needs.
• Identifies physical limitations and deploys intervention when necessary.
• Identifies safety or risk concerns and consults with clinical team.
• Responds to requests from referrals, outreach, and urgent needs.
• Manages intake paperwork and ensures EHR files are accurate.
• Coordinates clinician schedules and appointment management.
• Connects employees with community referrals and maintains external relationships.
• Provides utilization metrics to supervisors and managers.
• Assists with planning and facilitation of EAP trainings/outreach.
• Provides population-appropriate communication and culturally sensitive service details.
• Recognizes signs of abuse or neglect and responds appropriately.
• Coordinates appointment reminders, cancellations, and rescheduling.
• Maintains EHR system and records; prepares reports.
• Maintains a clean, private office; manages supplies.
• Attends staff meetings and trainings; follows policies.

Conocimientos

Communication

Empathy

Multitasking

Educación

Bachelor's Degree Mental Health, Psychology, Counseling, Sociology, Human Services, Neuroscience or Public Health

BSW/LSW (preferred)

Descripción del empleo

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is committed to providing an inclusive, equitable and diverse place of employment.

EAP Service Coordination/Triage - 60%

• Manages the EAP intake process, including responding to phone and email inquiries, scheduling appointments with appropriate clinicians, answering practice-related questions, and assisting clients throughout the intake process.
• Assesses each client's presenting situation, completes mental health screenings, and triages client needs to ensure appropriate and timely services.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Independently identifies safety or risk concerns during client calls and in-person interactions and consults with the clinical team as appropriate.
• Responds promptly and accurately to requests from referral sources, outreach requests, and urgent client needs.
• Manages intake paperwork and ensures EHR files are accurate and complete.
• Coordinates clinician schedules and assists with appointment management.
• Connects employees with appropriate community referrals and resources and maintains relationships with external referral sources.
• Provides EAP utilization metrics to the Clinical Supervisor and Manager.
• Assists with the planning and facilitation of EAP-sponsored training and outreach activities.
• Provides population-appropriate communication and clear instructions regarding available services, recognizing and responding appropriately to unique psychological, cultural, or religious needs.
• Recognizes and appropriately responds to signs or symptoms of abuse or neglect.

Administrative Duties - 30%

• Coordinates appointment reminders, cancellations, and rescheduling requests.
• Assists with administrative management and maintenance of the EHR system.
• Maintains a clean, private, safe, and operational office environment, including office equipment and supplies.
• Prepare reports and PowerPoint presentations to support departmental needs.
• Maintains records and provides billing recaps for billed EAP services.
• Monitors the EAP supply budget.
• Performs general administrative and clerical duties, including filing, photocopying, transcribing, faxing, and emailing.
• Attend mandatory staff meetings and training as directed.
• Understands and follows all applicable practices, policies, and procedures.

Marketing & Outreach - 5%

• Supports growth of the EAP referral base by promoting services, developing new partnerships, and maintaining relationships with referral sources and community organizations.
• Conducts follow-up and engagement with referral sources through appropriate outreach activities.
• Edits and publishes clinician-written blogs and communications as directed.
• Creates marketing and communication materials, including brochures, flyers, and social media content related to Employee Well-Being and EAP services.
• Collaborate with external organizations to support a high level of client service.

Other Duties as Assigned - 5%

• Supports the Employee Well-Being Services team by performing other duties as assigned by the Clinical Supervisor and/or Department Manager.

Minimum Required:

• Bachelor's Degree Mental Health, Psychology, Counseling, Sociology, Human Services, Neuroscience or Public Health.
• 1 - 2 Years equivalent experience.

Preferred:

• BSW/LSW preferred.
• 3 - 5 Years equivalent experience.

License & Certification:

None required.