Eagles Edge - Host Greeter - Full Time

Omni Hotels & Resorts; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Hotels & Resorts in Orlando is seeking a courteous Host/Hostess to monitor dining sections, greet guests, and manage the waiting list, seating guests per the seating chart, and handle reservations. You will work with management to ensure smooth guest flow and a positive first impression.

Responsibilities include answering phones, presenting menus, maintaining clean tables, and coordinating with FOH/BOH teams.

Qualifications

• Commitment to quality service and knowledge of food and beverage.
• Strong communication and interpersonal skills.
• Ability to stay calm and organized under pressure.
• Must be at least 18 years old and flexible to shift changes.
• Tips certification must be valid and current.

Responsibilities

• Greet guests and seat at appropriate tables according to the seating chart.
• Answer telephones and manage reservations with enthusiasm.
• Maintain and reset dining room and tables as needed.
• Collaborate with management and staff to ensure smooth guest flow.
• Assist with parties and events planning when required.

Skills

Excellent communication skills

Ability to work calmly under pressure

Unexpired tips certification

Excellent people skills

Hospitality industry experience

Team oriented

Knowledge of floor plan and tables

Flexible shifts including weekends/hol

Tools

OpenTable system

Job description

Overview

The primary responsibility of this position is monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The hostess is often responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.

Responsabilities

• Greet guests in a friendly and professional manner
• Seat guests at appropriate tables as per the seating chart
• Provide guests with menus
• Organize and prepare reservations
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests
• Answers telephones with enthusiasm and in a professional manner at all times
• Ensure restaurant is set to proper lighting upon opening
• Communicate with all guests to ensure quality satisfaction with food and beverage service
• Clean and reset tables as required
• Communicate with management, kitchen staff, and serving staff to ensure effective customer flow
• With assistance from the management team plan parties and special events
• Performs additional responsibilities although not detailed, as requested by a manager
• Follows daily checklists and side work. Set-ups, stocks and breakdown of service and dining room following procedures. Completes all assigned cleaning duties. Complies with direction and instruction from the management team.
• Contributes to a professional workplace that maximizes employee moral, productivity and effectiveness. Works well with a diverse FOH and BOH staff
• Attends staff meetings to receive information and direction

Qualifications:

• Commitment to quality service, and food and beverage knowledge
• Must have strong communication skills
• Ability to work calmly and effectively under pressure
• Must have problem solving abilities, be self-motivated and organized
• Must have an unexpired tips certification
• Maintains a clean and professional image at all times
• Ability to understand and follow written and verbal instructions
• Speaks to guests with enthusiasm at all times
• Must be able to work flexible shifts and schedules, including weekends and holidays
• Must be at least 18 years of age
• Must be able to demonstrate competency as outlined in the training schedule
• Excellent people skills and outgoing personality
• Experience in a hospitality industry in similar position
• Participate in a team oriented working environment
• Must have knowledge of the floor plan and table numbers as outlined in training

Physical Requirements:

• This position will spend 95% of the time standing and 5% of the time sitting
• The individual must be able to transport up to 50 pounds on occasion and up to 35 pounds regularly
• Ability to bend and reach above head holding up to 10 pounds frequently

Working Environment:

• Occasional environmental exposures to cold, heat and water
• Must show ability to work in a fast paced environment
• Ability to work in a team oriented environment
• Possesses stamina and energy to remain active and move quickly for up to 10 hour shifts
• Ability to hear, understand and respond to guest and staff requests in a loud environment

Tools & Equipment:

• Knowledge and operating of Open table system