Host

Redbird; Los Angeles (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

Employee discounts

Job summary

Redbird in Los Angeles is seeking a Guest Services Representative to warmly greet and seat guests, ensuring a positive dining experience. Responsibilities include managing the seating flow, maintaining cleanliness, and answering phone calls.

The ideal candidate has a high school diploma, customer service experience, and effective communication skills. The work environment is fast-paced, and shifts may vary from mornings to evenings, including weekends and holidays.

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Qualifications

• High school diploma or equivalent is required.
• Preferred experience in customer service and/or restaurant industry.
• Must be able to communicate clearly with guests in the predominant languages.

Responsibilities

• Warmly greet guests upon arrival and manage seating.
• Maintain cleanliness of host station and entry.
• Provide guests with estimated wait times and accommodate seating requests.

Skills

Customer service experience

Effective communication

Knowledge of food menu

Education

High school diploma or equivalent

Tools

Computerized seating systems

Food Handlers certificate

Job description

Benefits

• Dental insurance
• Employee discounts
• Health insurance
• Vision insurance

Job Purpose

Welcome and warmly greet all guests upon arrival. Manage the efficient and timely seating of our guests to a table that best serves their wishes. Maintain the flow of the restaurant so the guest experience is not compromised. Thank every guest as they depart.

Responsibilities

• Warmly and graciously greet all guests upon arrival.
• Open the front door for guests entering or leaving the restaurant when possible.
• Work the computerized seating and reservation system effectively.
• Provide guests with estimated waiting time.
• Accommodate special seating requests whenever possible.
• Seat guests based on preferences while maintaining balancing of customer flow in server stations.
• Answer phones with the correct greeting and direct calls or take messages.
• Maintain cleanliness of the host station and front entry.
• Thank guests as they leave and invite them to return.
• Fill in as needed to ensure smooth operation as directed by manager or supervisor.

Working Conditions and Expectations

Work schedule may vary between early morning to late evening, weekends and holidays. Shifts range from 4 to 8 hours and overtime may be requested. Able to work in a fast paced environment and keep up with guest needs. Work inside as well as outside dining areas. Represent the restaurant professionally. Respect guests. Demonstrate teamwork across all areas. Maintain a positive attitude in all situations. Follow safety and sanitation rules and laws. Attend all scheduled employee meetings. Act in the best interest of the restaurant, employees, and guests. Accept feedback and coaching from management.

Qualifications

• High school diploma or equivalent.
• Preferred customer service and/or restaurant experience.
• Clear and effective communication in the predominant languages of guests.
• Knowledge of the food menu.
• Food Handlers certificate required.

Physical Requirements

• Stand for long periods (up to 8 hours) in a multiple level building.
• Safely lift and maneuver items up to 15 pounds.