Eaglecrest Snowsports School Administrative Coordinator

City & Borough of Juneau; Juneau (AK); On-site; USD 38,000 - 52,000; Full time

Job summary

Eaglecrest Ski Area is seeking an Administrative Coordinator for the Snowsports School in Juneau, AK. The role focuses on guest services, POS operations, and coordinating administrative tasks with the Snowsports School team.

Ideal candidates have clerical experience, familiarity with POS systems, and strong communication skills in a fast-paced resort environment. Weekend and holiday work is required during the season.

Qualifications

• Two years of clerical experience including cash handling.
• Experience using point of sale systems and guest service in ski/outdoor travel environments.
• Proficiency with Microsoft Office products and ability to adapt to a fast-paced setting.
• Outgoing, detail-oriented person with strong communication skills.

Responsibilities

• Provide guests with information on Snowsports School products, programs, and Eaglecrest information for quality guest services.
• Assist Director and SSS supervisor in training Snowsports School Sales staff.
• Become an expert using all aspects of the complex POS system to support Snowsports School, Rental and Retail Shop; handle sales, reservations, waivers, and daily sales tracking.
• Support Rental with contracts, season rental manifests, and unaccompanied minor forms for guest services.
• Support Community Outreach Manager with Homeschool registrations, school group registrations and communications to guests.
• Support Retail & Repair when needed.
• Assist with training and scheduling Snowsports Admin staff and lead SSS Administrative staff on daily tasks.

Skills

Cash handling

Microsoft Office

POS systems

Guest service

Public interaction

Education

Post-secondary education may be substituted for experience

Tools

Microsoft Office

POS system

Job description

Eaglecrest Ski Area - Alaska's Best Kept Secret is Hiring!

We are looking for a qualified individual to fill our Eaglecrest Snowsports School Administrative Coordinator position.

WHO WE ARE LOOKING FOR

We are looking for an outgoing detail-oriented person that has experience using point of sale systems, enjoys interacting with the public and has guest service experience in the ski, outdoor recreation or travel industry. The ideal candidate should enjoy working in a fast pace dynamically changing work environment.

THEBENEFITS OF JOINING OUR TEAM

In this position you will be interfacing on a regular basis with many other Eaglecrest Work Units. Most of you customers are local Juneau residents that you will be assisting multiple times throughout the season. This creates an amazing opportunity to build new relationships with a very diverse cross section of the community.

WORKING HOURS AND LOCATION

You will be working in the Porcupine Lodge front office during the Eaglecrest Operating season. Your work week will generally be in the fall Monday-Friday 8:00am- 4:00pm and during the winter season Wednesday through Sunday 8:00am to 4:00pm. Working weekends and holidays is mandatory. There will be opportunities to work overtime during holiday periods.

• You will be responsible for providing guests with information on all Snowsports School products & programs and all other Eaglecrest information for quality guest services.
• Assist Director and SSS supervisor in training Snowsports School Sales staff.
• You will become an expert using all aspects of the complex point of sale system to support the Snowsports School, Rental and Retail Shop. This will include selling all products, reservations, programs, lockers, cabin rentals, waivers, all guest transactions, and tracking. You will be responsible for proper use of the credit card processing portal, performing end of the day sales reconciliations, filing any associated transmittals, and recording daily lesson sales into tracking sheets.
• Supports Rental with contracts, season rental manifest and unaccompanied minor forms to ensure quality guest services.
• This position supports Community Outreach Manager with Homeschool registrations, School group registrations and communications to guests.
• Supports Retail & Repair when needed.
• Assist with training, scheduling Snowsports Admin staff and leading SSS Administrative staff on daily tasks and duties.

Experience

Two (2) years of clerical experience that included cash handling and the use of Microsoft Office products.

Substitution

Post‑secondary education may be substituted for the required experience.

HIRING MANAGER CONTACT INFO

Hiring Manager: Erin Lupro

Phone Number: 907-790-2000 Ext 4296

Email: [e-mail]

This recruitment is being used to collect applications for an Eaglecrest Limited Rental Technician for Eaglecrest Ski Area. In accordance with 2 PR 010, Eaglecrest Limited positions may be non-competitive and are not subject to public announcement.