Eaglecrest Snowsports School Supervisor

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); On-site; USD 24,796 - 33,062; Full time

Job summary

Eaglecrest Ski Area in Juneau, Alaska, is seeking an enthusiastic, detail-oriented individual with experience in point of sale systems and guest service in the ski or outdoor recreation industry. You will supervise snow sports instructors and coordinators, train staff, manage on-mountain programs, and ensure exceptional guest experiences.

The role will be based in the Porcupine Lodge during the operating season, with fall hours Mon–Fri 8am–4pm and winter hours Wed–Sun 8am–4pm; weekends and

Qualifications

• Outgoing and detail-oriented
• Experience using point of sale systems
• Guest service experience in ski, outdoor recreation or travel industry

Responsibilities

• Supervise Ski & Snowboard Instructors and the Snowsports School Coordinators
• Train Ski & Snowboard Instructors
• Administer the Point of Sale System for Snowsports School Modules
• Assist Snowsports School Director with development of programs and workshops
• Provide exceptional guest service to internal and external guests
• Teach ski/snowboard lessons

Skills

POS systems

Guest service

Communication

Public interaction

Job description

Eaglecrest Ski Area - Alaska's Best Kept Secret is Hiring!

WHO WE ARE LOOKING FOR

We are looking for an outgoing detail-oriented person that has experience using point of sale systems, enjoys interacting with the public and has guest service experience in the ski, outdoor recreation or travel industry. The ideal candidate should enjoy working in a fast pace dynamically changing work environment.

THE BENEFITS OF JOINING OUR TEAM

In this position you will be interfacing on a regular basis with many other Eaglecrest Work Units. Most customers are local Juneau residents that you will be assisting multiple times throughout the season. This creates an amazing opportunity to build new relationships with a very diverse cross section of the community.

WORKING HOURS AND LOCATION

You will be working in the Porcupine Lodge during the Eaglecrest Operating season. Your work week will generally be in the fall Monday - Friday 8am- 4pm and during the winter season Wednesday - Sunday 8:00am to 4:00pm. Working weekends and holidays are mandatory. There will be opportunities to work overtime during holiday periods.

Typical Responsibilities

DESCRIPTION OF WHAT YOU WILL BE DOING

Supervising Ski & Snowboard Instructors, the Snowsports School Coordinators & Administrative Coordinators. Training Ski & Snowboard Instructors. Supervising the daily activities of instructors, classes, and organization of on-mountain programs. Administering the Point of Sale System for the Snowsports School Modules. Assisting the Snowsports School Director with development of new & existing programs & workshops. Provide exceptional guest service to internal and external guests. Teaching ski/snowboarding lessons.