E911 / PSAP SME (Part-time 20-hr/week)

Sligo Software Solutions Inc.; United States; Remote; USD 76,560 - 100,100; Part time

Job summary

A software solutions provider is seeking an E911 / PSAP SME for a part-time position. This role involves designing public safety telecommunications systems and requires a Bachelor's degree and 7+ years of relevant experience. Candidates must be familiar with IP-based technologies and public safety operations. This is a remote role with occasional travel to Norwich, NY, offering competitive compensation in the range of $76,560 to $100,100.

Qualifications

• A minimum of 7 years of relevant experience.
• Advanced practical experience in IP-based and wireless technologies in the public safety environment.
• Knowledge of federal, state, and local agency activities related to public safety dispatch operations and 911 call taking.

Responsibilities

• Conduct design work for public safety telecommunications systems.
• Coordinate public safety communications needs assessments.
• Create public safety requirements-based specifications.
• Manage the site-specific requirements gathering and approval process.
• Develop project scope and detailed implementation plans.
• Provide leadership and strategic implementation support for complex 911 systems.

Skills

IP-based technologies

Wireless technologies

Public safety dispatch operations

Microsoft Office Suite

Education

Bachelor’s degree

Job description

Be among the first 25 applicants

Greetings from Sligo Software Solutions, Inc. !! I am John from SLIGO. We have an urgent requirement for E911 / PSAP SME (Part-time 20-hr/week) position with our client.

Title: E911 / PSAP SME (Part-time 20-hr/week)

Location: New York State candidates only – Remote.

Duration: 17 Months

Client: NY State - NY State

Job ID: SLG - 19 - 11344

Respond by: 11/12/25 5:00 PM

Travel: Occasional travel will be required to complete project work. Candidate should plan for at least three trips to Norwich, NY in Chenango County during the project. It is possible that overnight stays may be required. Travel expenses will be paid by the client via expense invoice.

The selected resource will collaborate with team members to conceptualize, deliver, and support the modern internet-based communications technology that our clients, partners, and professions need to succeed. The ideal candidate should have a diversity of strengths associated in supporting state, local, and city government clients with their growing need for enterprise technology solutions.

The day-to-day role will be to research, collaborate, and contribute to identifying potential technology solutions starting with the initial client engagement and then progress through the service lifecycle by soliciting the client requirements, assessing the client’s current state, developing recommendations, developing notional design solutions, implementation oversight, validation and deployment of end-to-end solutions that meet customer requirements, as well as post-launch technical activities such as assisting the implementation vendor(s) with troubleshooting, operations review, ongoing service development/optimization.

Duties

• Conduct design work for public safety telecommunications systems, specifically for next generation 911 systems for public safety.
• Coordinate public safety communications needs assessments, including requirements gathering from first responders and clients, and analysis of design options.
• Create public safety requirements-based specifications and incorporate into procurement documents to acquire equipment and services.
• Manage the site-specific requirements gathering and approval process, perform quality assurance including PSAP locations.
• Develop project scope, roles, responsibilities, and detailed implementation plans.
• Conceptualize the initial design approach and/or have overall responsibility for the engineering work to include the specifications and design, project scope, and detailed project plans for dispatch and remote communications facilities.
• Provide leadership and strategic implementation support for complex 911 systems.
• Lead and participate in the development of reports, analyses, and presentations.
• Remain current on industry, policy, funding, and legislative changes related to 911, and assess the impact to clients.
• Share technical knowledge and expertise with peers—exchange ideas, concepts, and processes that create a strong team approach to problem solving and client solutions.

Requirements

• This is a Remote position. (Please note, candidate should plan for at least three trips to Norwich, NY in Chenango County during the project.)
• Bachelor’s degree.
• Advanced practical experience in IP-based and wireless technologies in the public safety environment.
• Advanced practical experience in the application of technical standards to actual product features and functions.
• Knowledge of federal, state, and local agency activities related to public safety dispatch operations and 911 call taking.
• Proficient with Microsoft Office Suite.
• A minimum of 7 years of relevant experience.

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