NG911 Telephony NENA SME

Peer Consulting Resources Inc.; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

Peer Consulting Resources is seeking an experienced NG911 Telephony NENA SME for a public-sector engagement supporting New York City’s NG9-1-1 implementation. On-site at Brooklyn, NY.

The consultant will help ensure NG9-1-1 implementation meets NENA and APCO standards, combining hands-on telephony with requirements development, testing, and coordination across agencies, teams, vendors and carriers.

Qualifications

• Minimum 12 years of relevant experience.
• Experience with NG911 or critical public safety voice infrastructure.
• Proficiency with call-flow documentation and interoperability matrices.
• Experience coordinating across vendors, carriers, and engineering teams.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Develop and maintain call-flow diagrams and interoperability matrices across PSAC I, II, and vendor sites.
• Design and validate call-routing workflows per NENA STA-010, STA-012, and STA-019.
• Configure and analyze SIP messages, SDP negotiation, and trunk performance.
• Support testing, troubleshooting, and cutover events for critical voice infrastructure.
• Translate business needs into detailed requirements and user stories with stakeholders.
• Collaborate with the Lead Test Engineer, MSCI, Motorola, NICE, Cisco, telecom carriers, and project partners.

Skills

NG911 expertise

Public safety voice

SIP signaling

Call routing

Stakeholder engagement

Job description

Peer Consulting Resources is seeking an experienced NG911 Telephony NENA SME for a public-sector engagement supporting New York City’s NG9-1-1 implementation.

Work location: On-site at 2 MetroTech, Brooklyn, NY 11201

Assignment: December 1, 2026–November 30, 2027

Schedule: 35 hours per week, Monday through Friday

The consultant will help ensure the NG9-1-1 implementation meets applicable NENA and APCO standards. The role combines hands-on telephony and call-routing expertise with requirements development, testing, and coordination across public safety agencies, project teams, vendors, and carriers.

Responsibilities

• Develop and maintain call-flow diagrams, signaling validation scripts, and interoperability matrices across PSAC I, PSAC II, and vendor sites.
• Design and validate call-routing workflows in line with NENA STA-010, STA-012, and STA-019.
• Configure and analyze SIP messages, SDP negotiation, and trunk performance across SBCs and gateways.
• Support testing, troubleshooting, redundancy testing, performance benchmarking, and cutover events for critical voice infrastructure.
• Validate ECRF/LVF call-routing functions, ESRP/BCF/CHS mappings, carrier connectivity, QoS, DSCP tagging, and failover routing.
• Analyze SIP traces, CDRs, and packet captures to validate system behavior under load and failover.
• Translate business needs into detailed requirements and user stories, plan elicitation activities, and engage public safety and agency stakeholders.
• Collaborate with the Lead Test Engineer, MSCI, Motorola, NICE, Cisco, telecom carriers, and other project partners.

Required qualifications

• At least 12 years of experience in a relevant technical or business application, product, platform, or methodology.
• Experience with NG911 or critical public safety voice infrastructure, including call routing, SIP signaling, and interoperability.
• Ability to work with call-flow documentation, signaling scripts, interoperability matrices, and voice testing.
• Experience coordinating technical issue resolution across vendors, carriers, and engineering teams.
• Knowledge of public safety environments.
• Experience with IP voice management, auditing, and monitoring.
• Familiarity with logging and recording technologies for legacy and IP PBX systems.
• Strong communication, business writing, and stakeholder engagement skills.

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