E-Services & Digital Payments Specialist II

PrimeWay Federal Credit Union; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

PrimeWay Federal Credit Union in Houston seeks an E-Services Representative to process electronic transactions and provide phone and email support to members for ACH, Wires, Share Drafts, ATM, Debit and Credit Card activities. The role requires self-direction, deadlines, and proactive problem solving to improve digital channels.

Responsibilities include handling electronic exceptions, initiating wire transfers, generating reports, balancing ledgers, and supporting fraud controls.

Qualifications

• 2+ years of electronic payments experience in a financial institution.
• Proficiency with computer applications and data entry.
• Strong written and verbal communication.

Responsibilities

• Process electronic exceptions items related to Share drafts, ATM Check Deposits, ACH debits and credits.
• Initiate and post wire transfers; assist members via phone and email.
• Monitor electronic transactions across CU Wallet, Funds Transfer, RDC, Bill Pay, and related channels.
• Prepare monthly reports and track channel trends for leadership.
• Balance daily ledger accounts and post manual entries when needed.
• Back up Fraud Specialist as needed.

Skills

Data entry

Attention to detail

Customer service

Communication

Multitasking

Confidentiality

Organizational skills

Education

High school diploma or equivalent

Job description

PrimeWay Federal Credit Union in Houston seeks an E-Services Representative to process electronic transactions and provide phone and email support to members for ACH, Wires, Share Drafts, ATM, Debit and Credit Card activities. The role requires self-direction, deadlines, and proactive problem solving to improve digital channels.

Responsibilities include handling electronic exceptions, initiating wire transfers, generating reports, balancing ledgers, and supporting fraud controls.