eSales - Town and Country Ford

Sonic Automotive, Inc.; Charlotte (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Uncapped commission potential

Health, Dental and Vision Insurance

401k with company match

Paid vacation

Access to leadership and personal dev.

Casual dress code

Job summary

Sonic Automotive, Inc. is seeking an E-Sales Agent to generate sales appointments for new and pre-owned vehicles in Charlotte. You will respond to internet inquiries with a premium customer experience using CRM and lead management tools.

Responsibilities include entering inquiries, scheduling appointments, and maintaining accurate records while upholding high ethical standards and customer satisfaction. Experience in automotive sales and online selling is expected.

Qualifications

• Excellent verbal and written communication.
• Strong MS Office skills.
• Ability to work independently and in a fast-paced environment.
• Call center experience.
• Demonstrated automotive sales experience.
• Experience in virtual/online selling.
• Outgoing, energetic and passionate people.
• Be transparent; take the high road.
• Willingness to learn and take ownership.

Responsibilities

• Respond to internet inquiries courteously and accurately.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and maintain the highest degree of customer satisfaction.

Skills

Customer service skills

Verbal and written communication

MS Office

Teamwork

Independent work

Call center experience

Online selling experience

Willingness to learn

Ownership mindset

Honesty and ethics

Tools

CRM software

Lead management tools

Job description

eSales - Town and Country Ford in Charlotte, NC at Sonic Automotive

Location: 5401 East Independence Boulevard
Charlotte, NC 28212

Job Type: Customer Service

Experience: Associate

About

Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

• OTE (On-Target-Earnings):$50,000 - $60,000+ / year
  • If meeting and exceeding sales goals and quotas

Schedule

• FULL TIME
• 5days a week / 2 days off
• Sundays off
• Weekend availability required
• Sales Floor Hours: Worked in shifts
  • Monday - Friday: 9 am to 8pm
  • Saturday: 9 am to 8pm
• Medical, dental, and vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving Day and Christmas Day
• Employee discounts on purchasing and leasing cars
• Access toall our 100+ stores' inventory
• Opportunities for career advancement within a Fortune 500 company

Job Description

Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.
• Demonstratedautomotive sales experience
• Experience in virtual/online selling
• Outgoing, energetic, and passionate people
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

What We Offer

• Uncapped commission potential
• Health, Dental and Vision Insurance
• 401k with 4% company match
• Paid vacation
• Access to leadership and personal development programs
• Casual dress code

All your information will be kept confidential according to EEO guidelines.