eSales Agent - Town & Country Ford

Sonic Automotive, Inc.; Charlotte (NC); On-site; USD 45,000 - 100,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with 4% company match

Paid vacation

Leadership and personal development

Casual dress code

Job summary

Son ic Automotive, Inc. in Charlotte, NC is seeking an eSales Agent to generate sales appointments and deliver a premium customer experience via internet inquiries. You will manage inquiries with CRM software and lead management tools, updating customer files while learning inventory and financing programs.

The role emphasizes ethical service, teamwork, and strong communication as you drive online sales for new and pre-owned vehicles.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

MS Office

Independent work

Teamwork

Call center experience

Organizational skills

Time management

Tools

CRM software

Lead management tools

Job description

eSales Agent - Town & Country Ford in Charlotte, NC at Sonic Automotive

Location: 5401 East Independence Boulevard
Charlotte, NC 28212

Job Type: Sales

Experience: Entry Level

About

Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Job Description

Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Demonstratedautomotive sales experience
Experience in virtual/online selling
Outgoing, energetic, and passionate people
Be transparent
Take the high road
Willingness to learn
Take ownership
Celebrate small successes

Compensation range for this role:

$45,000 - $100,000 annually depending on performance

• Uncapped commission potential
• Health, Dental and Vision Insurance
• 401k with 4% company match
• Paid vacation
• Access to leadership and personal development programs
• Casual dress code

All your information will be kept confidential according to EEO guidelines.