E-Learning & Onboarding Specialist

Colibri Group; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Colibri Group is seeking a Training Specialist Customer Service to empower our front-line teams with scalable onboarding and ongoing learning experiences. You will build e-learning content, deliver engaging sessions, and partner with leaders to close performance gaps.

You’ll own learning programs from design to measurement, leveraging LMS, data, and stakeholder input to drive improvements in customer interactions across voice, chat, and email.

Qualifications

• 3+ years of experience in training and development, or a related field.
• Experience developing e-learning content and facilitating live training.
• Strong understanding of adult learning principles.
• Consultative approach to stakeholder partnership and needs assessment.
• Excellent communication, organization, and multitasking skills.

Responsibilities

• Design, develop, and deliver onboarding and continuous learning programs.
• Facilitate engaging live virtual and instructor-led training.
• Partner with CS leaders, QA, and stakeholders to identify performance gaps.
• Use QA trends, KPIs, and post-training data to improve programs.
• Maintain LMS content, scheduling, and readiness documentation.

Skills

Training

L&D

Customer Service

e-learning

Facilitation

Education

Bachelor's degree in Education or related field

Tools

LMS

Authoring tools

Video conferencing

Microsoft Office

QA analytics

Job description

Colibri Group is seeking a Training Specialist Customer Service to empower our front-line teams with scalable onboarding and ongoing learning experiences. You will build e-learning content, deliver engaging sessions, and partner with leaders to close performance gaps.

You’ll own learning programs from design to measurement, leveraging LMS, data, and stakeholder input to drive improvements in customer interactions across voice, chat, and email.