E-Learning Content Designer & Technical Writer

Hansen Technologies; Columbia (AL); Vor Ort; USD 55.000 - 85.000; Vollzeit

Zusammenfassung

Hansen Technologies in the United States (South Carolina on-site) seeks a technical writer to create training content and customer-facing materials for our utility billing platform. You will translate complex technical information into clear end-user documentation, collaborate with developers, SMEs, and internal teams, and help maintain brand-consistent deliverables.

The role focuses on designing eLearning content, administering the LMS, and enforcing templates across Word, PowerPoint, Visio,

Qualifikationen

• A degree in Communications, Computer Science, Information Technology, English, or a related field.
• Strong communication skills in English, both written and verbal.
• Ability to translate large amounts of technical information into end-user documentation.
• Experience with XML, CSS, Markdown, Confluence, MadCap Flare, or similar tools is a plus.

Aufgaben

• Design Training Content by gathering information from developers, SMEs, and researchers.
• Administrate LMS and produce release notes, change logs, blog posts, and customer content.
• Apply branding standards and templates to ensure consistent documentation.

Kenntnisse

Communication

Written communication

Problem solving

Structured approach

Ausbildung

Bachelor's degree in Communications, CS, IT, English, or related field

Tools

XML

CSS

Markdown

Confluence

MadCap Flare

Jobbeschreibung

Hansen Technologies in the United States (South Carolina on-site) seeks a technical writer to create training content and customer-facing materials for our utility billing platform. You will translate complex technical information into clear end-user documentation, collaborate with developers, SMEs, and internal teams, and help maintain brand-consistent deliverables.

The role focuses on designing eLearning content, administering the LMS, and enforcing templates across Word, PowerPoint, Visio,