Technical Writer

Hansen Technologies; Columbia (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Hansen Technologies in the United States (South Carolina on-site) seeks a technical writer to create training content and customer-facing materials for our utility billing platform. You will translate complex technical information into clear end-user documentation, collaborate with developers, SMEs, and internal teams, and help maintain brand-consistent deliverables.

The role focuses on designing eLearning content, administering the LMS, and enforcing templates across Word, PowerPoint, Visio,

Qualifications

• A degree in Communications, Computer Science, Information Technology, English, or a related field.
• Strong communication skills in English, both written and verbal.
• Ability to translate large amounts of technical information into end-user documentation.
• Experience with XML, CSS, Markdown, Confluence, MadCap Flare, or similar tools is a plus.

Responsibilities

• Design Training Content by gathering information from developers, SMEs, and researchers.
• Administrate LMS and produce release notes, change logs, blog posts, and customer content.
• Apply branding standards and templates to ensure consistent documentation.

Skills

Communication

Written communication

Problem solving

Structured approach

Education

Bachelor's degree in Communications, CS, IT, English, or related field

Tools

XML

CSS

Markdown

Confluence

MadCap Flare

Job description

Who Are We

Hansen Technologies (ASX: HSN) is a global software and services provider, serving energy, water/utilities, and telecommunications industries. With customers in 80+ countries, we foster collaboration across 26 global offices. From 5G advancements to renewable energy transitions, we empower customers to overcome challenges, innovate, and drive new business models.

At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using AI not just as a tool, but as a strategic enabler to deliver smarter, faster, and more resilient solutions for the future.

Why This Role Matters

Create clear, user-focused documentation and content for a utility billing platform. Collaborate with developers, subject matter experts, and internal teams to produce release notes, change logs, blog posts, and other customer-facing materials. Support document quality and consistency by applying branding standards, templates, and formatting across a variety of deliverables. Ideal candidates can translate complex technical concepts into understandable content, communicate effectively, and bring a detail-oriented, proactive approach. Experience with XML, CSS, Markdown, Confluence, MadCap Flare, or similar authoring tools is a plus.

This is a full-time, on-site position based in South Carolina.

What You’ll Do

• You’ll develop eLearning courses and other training content for users of our utility billing platform. Your key responsibilities will include:
• Design Training Content: Gather information and course elements from developers, internal departments, SMEs (subject matter experts), research institutions, and others.
• Administrate LMS: Work with the development and project teams to produce release notes, change log entries, blog posts, and other customer-facing content.
• Brand Enforcement: Act as the team go-to person for document standardization. Apply templates to artifacts produced by the Microsoft suite (Word, PowerPoint, Visio, etc.). Format documents produced by other team members to ensure brand standards are upheld.

What You Bring

• A degree in Communications, Computer Science, Information Technology, English, or a related field.
• Strong communication skills — both verbal and written — with fluency in English
• A practical, solutions-oriented mindset, able to manage ambiguity while remaining structured in your approach.
• The ability to take in a large amount of technical information and translate it into concise, comprehensible end-user documentation.
• Experience with XML, CSS, Markdown, Confluence, MadCap Flare or other topic-based authoring platforms a plus.

What sets you apart

• You have a learner’s heart and mind, and an eye for detail.
• You’re not afraid to ask questions and search for answers.
• You bring a proactive, “get it done” attitude and are not afraid to roll up your sleeves.

Why Join Us?

At Hansen, you’ll be part of a diverse, inclusive, and collaborative global team. Our culture is built around values such as People and Family, Treat It Like It’s Your Own, Focused and Committed, and One United Team. We look for people who are curious, respectful, engaged, and keen to work across geographies with talented teams.

If you are passionate about talent sourcing, candidate engagement, and supporting a high-quality recruitment process, we’d love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Visit our website at hansencx.com for more information.

Data Privacy Notice

By applying to this role, you consent to Hansen collecting, processing, and storing the information you provide for recruitment purposes. You also agree that your details may be securely retained in our talent database for future opportunities and reference in accordance with applicable data protection regulations.