E-Commerce Team Lead — Operations & Training

FRY; Marana (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee assistance program

Discounts for associates

Tuition reimbursement

Career growth opportunities

Job summary

Kroger is seeking a Store e-Commerce Supervisor for the Marana, AZ area. You will help manage daily e-Commerce operations, lead staff, ensure accurate order processing, and maintain safe, clean, and efficient service in a fast-paced environment.

You will train team members, handle scheduling, resolve issues, and act as the on-site leader when the Store e-Commerce manager is unavailable, with a focus on customer satisfaction and operational excellence.

Qualifications

• Proven supervisory experience.
• Ability to read shelf tags.
• Basic knowledge of computers.
• Basic math skills (counting, addition, subtraction).
• Self-directed, able to execute projects with minimal supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members comply with laws, safety procedures and guidelines.
• Perform responsibilities of selectors and customer attendants as needed.
• Train all functions and duties of selector and customer attendant roles.
• Act as person in charge of e-Commerce when Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain intake of customer orders and assign work to staff.
• Print and distribute order labels, including perishable items.
• Troubleshoot e-Commerce equipment and devices.
• Maintain supplies and organization of staging areas and equipment.
• Report discrepancies to pricing, scanning, item location and temperatures.
• Perform opening and closing procedures.
• Learn and implement process improvements from e-Commerce teams.
• Provide feedback on daily and annual performance.

Skills

Supervisory experience

Shelf tags

Basic computer skills

Basic math

Self-directed

Job description

Kroger is seeking a Store e-Commerce Supervisor for the Marana, AZ area. You will help manage daily e-Commerce operations, lead staff, ensure accurate order processing, and maintain safe, clean, and efficient service in a fast-paced environment.

You will train team members, handle scheduling, resolve issues, and act as the on-site leader when the Store e-Commerce manager is unavailable, with a focus on customer satisfaction and operational excellence.