E-Commerce Dept Lead: Ops, Training & Service

Kroger; Westchester (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger is seeking a Store e-Commerce Assistant Supervisor to support day-to-day operations in the e-Commerce department. The role focuses on delivering excellent customer service, maintaining store standards, and ensuring adherence to safety and legal requirements.

As a key part of the e-Commerce team, you will supervise staff, assist with scheduling, manage orders, troubleshoot equipment, and drive improvements in processes while maintaining a high pace and cooperative work environment.

Qualifications

• Supervisory experience is required.
• Ability to read shelf tags clearly.
• Basic computer skills and comfort with using a computer.
• Excellent oral and written communication skills.
• Basic math skills including counting, addition and subtraction.
• Self-directed with the ability to execute tasks with limited supervision.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.
• Ensure team members follow local, state and federal laws, food safety procedures and company guidelines.
• Perform responsibilities required of selectors and customer attendants as needed per company guidelines.
• Train all functions and duties of the selector and customer attendant roles.
• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable.
• Assist with scheduling to meet operational and associates’ needs.
• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants.
• Print and distribute order labels, including orders for perishable departments.
• Troubleshoot e-Commerce equipment and devices.
• Maintain level of supplies needed to perform necessary duties.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager.
• Perform required opening and closing procedures.
• Learn and implement process improvements as directed by division or enterprise e-Commerce team.
• Provide feedback on team members daily performance and annual performance reviews.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Supervisory experience

Shelf tags reading

Computer literacy

Communication skills

Basic math

Self-directed

Job description

Kroger is seeking a Store e-Commerce Assistant Supervisor to support day-to-day operations in the e-Commerce department. The role focuses on delivering excellent customer service, maintaining store standards, and ensuring adherence to safety and legal requirements.

As a key part of the e-Commerce team, you will supervise staff, assist with scheduling, manage orders, troubleshoot equipment, and drive improvements in processes while maintaining a high pace and cooperative work environment.