E‑Commerce Support Specialist — On‑Site, Phoenix

U-Haul International, Inc.; Phoenix (AZ); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Prescription plans

Employee stock ownership plan (ESOP)

401(k) Savings Plan

Life insurance

Paid holidays, vacation, and sick days

Employee discounts

Job summary

U-Haul International, Inc. in Phoenix, AZ is seeking a Web Call Counselor to manage and field calls from dealers, customers, and vendors. You will help resolve issues, place orders, and collaborate with a team to support diverse customers and colleagues while enjoying excellent benefits.

The role is fully on-site, Monday–Friday in Phoenix, and requires strong communication, problem-solving, and multitasking abilities across phone, email, and chat channels.

Qualifications

• 2+ years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Ability to multi-task and work well in a team.
• Excellent communication skills.

Responsibilities

• Field incoming sales and service calls regarding eCommerce orders for boxes, moving supplies, and hitches via phone, email, and live chat.
• Assist customers and U-Haul dealers with placing retail orders and addressing issues on existing orders.
• Coordinate with fulfillment warehouses and vendors to ensure order accuracy and resolve discrepancies.
• Provide customer service to U-Haul dealers and retail customers alike.
• Assist Web Sales Program Manager with web orders and products.

Skills

Customer service experience

Self-motivated

Problem solving

Teamwork

Multi-tasking

Tools

Microsoft Office Suite

Job description

U-Haul International, Inc. in Phoenix, AZ is seeking a Web Call Counselor to manage and field calls from dealers, customers, and vendors. You will help resolve issues, place orders, and collaborate with a team to support diverse customers and colleagues while enjoying excellent benefits.

The role is fully on-site, Monday–Friday in Phoenix, and requires strong communication, problem-solving, and multitasking abilities across phone, email, and chat channels.