E-Commerce Store Manager (Remote)

Jebwa; Bellevue (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

A fast-growing e-commerce startup in Kentucky is looking for an eCommerce Store Manager to oversee daily operations and drive revenue growth. The ideal candidate will have over 4 years of online sales experience, a Bachelor's degree in Business, and excellent interpersonal skills. You'll manage customer orders, track e-commerce metrics, and collaborate with teams to enhance our online presence. Join us to help create a trusted destination for pre-owned fashion deals.

Qualifications

• 4+ years of online sales experience on a marketplace or direct-to-consumer online retail.
• Experience in the fashion or luxury industry is a plus.
• Familiarity with HTML and CSS to create and update web pages.

Responsibilities

• Process orders and communicate with customers about their orders.
• Monitor and manage listing inventory and pricing.
• Provide timely customer service via multiple channels.
• Track and report on e-commerce success metrics.
• Design promotional programs to support customer acquisition.

Skills

Online sales experience

Communication skills

Organizational skills

Project Management software proficiency

Ability to multitask

Collaboration skills

Education

Bachelor's degree in Business or related field

Tools

Microsoft Suite (Excel, Office)

Monday.com

Asana

Shopify

Job description

Are you into the fashion, growth oriented and customer obsessed? We are looking for an e-commerce store manager to be responsible for day to day operations for jebwa.com.

Company

Jebwa is a fast-growing e-commerce startup based in Bellevue, WA. We are a in mission to be the most trusted destination for the best pre-owned fashion deals.

Role

Jebwa is hiring a eCommerce Store Manager with a successful track record of managing online stores and deliver outstanding revenue growth and customer satisfaction. The role will report to the General Manager:

• Process orders and communicate with customers about order, delivery and after‑sales support
• Monitor and manage listing inventory and pricing
• Provide timely customer service with ticket management, online chat and over the phone
• Handle e‑commerce return cases and payment disputes
• Track, report and improve key e‑commerce success metrics
• Design promotional programs to support existing customers or to acquire new customers
• Collect, analyze and report customer data through surveys and qualitative methods
• Collaborate with marketing and engineering teams to implement new eCommerce projects and analyze their effectiveness
• Research and develop new product lines; build supplier relationship

Required Skills

• Bachelor’s degree in Business, Merchandising, or a Related Field
• 4+ years of online sales experience on a marketplace or direct‑to‑consumer online retail
• Proficient in Microsoft Suite (Excel, Office) and Project Management software (Monday.com, Asana)
• Excellent oral and written communication skills
• Strong organizational skills and the ability to multitask
• Startup minded, positive, hands‑on attitude and nimble
• Ability to successfully work cross functionally with both internal teams and external vendors
• Natural collaborator. Must be willing to set ego aside in order to deliver for our customers
• Ability to multi‑task in a fast‑paced entrepreneurial
• Self‑starter who can complete tasks and manage multiple projects with minimal supervision

Nice‑to‑have's

• Previous experience in fashion or luxury industry
• Experience or working knowledge of Shopify
• Familiarity with HTML and CSS to create and update web pages
• An appetite for good design and/or experience with design tools ,e.g.Canva, Photoshop etc.