E-Commerce Shipping Clerk

Goodwill Industries of the Inland Northwest; Post Falls (ID); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits: https://discovergoodwill.org

Job summary

Goodwill Industries of the Inland Northwest is seeking an E-Commerce Associate in Post Falls, ID. The role assists with merchandise flow, pulls and ships orders, and maintains website knowledge of ShopGoodwill/E-Books.

A background check is required, and you will support packaging, tracking, and records as part of daily duties. The position supports collaboration with workforce development and social services and requires compliance with PPE, safety, and organizational policies.

Qualifications

• Must pass a background check.

Responsibilities

• Provide excellent customer service.
• Adhere to company policies, procedures, and safety standards.
• Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.
• Ship sold merchandise following vendor requirements.
• Acquire shipping boxes from donated goods to minimize costs.
• Use packing materials properly and protect fragile items.
• Produce End of Day reports from shipping vendor sites.
• Maintain accurate shipping records.
• Assist with store merchandise returns.
• Serve as back-up E-Commerce Associate as directed.
• Track packages using tracking numbers.
• Attend mandatory training and facility meetings.
• Follow health, safety and confidentiality policies.
• Work with Workforce Development and Social Services to provide participant services.
• Wear and maintain required PPE.
• Comply with local, state, and federal regulations (WISHA & OSHA).
• Other duties as assigned.

Skills

Customer service

Job description

Closes: 11/8/26 - Post Falls, ID - Full-time/Hourly

Wage: $16.31 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary:

Assist with the flow of merchandise within the E-Commerce department. Pull and shelve orders, ship merchandise utilizing proper shipping standards for appropriate shipping carrier, and track packages online. Maintain up-to-date website knowledge of ShopGoodwill/E-Books and its processes. Provide record-keeping services and maintain applicable paperwork. Maintain a clean, organized, and safe work area. Must pass a background check.

Essential Duties and Responsibilities include the following:

• Provide excellent customer service.
• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.
• Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures as directed.
• Acquire boxes from donated goods for shipping, to minimize costs.
• Utilize packing materials appropriately when packing merchandise. Pack breakable/fragile items in an effective manner to minimize or prevent loss while maximizing best use of materials.
• Produce End of Day Reports from current shipping vendor website or other carriers as directed.
• Provide and prepare accurate shipping records of merchandise sent out.
• Assist with store merchandise returns as directed.
• Act as back-up E-Commerce Associates when/as directed.
• Track packages through tracking numbers.
• Attend mandatory training and facility/store meetings.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Work collaboratively with Workforce Development and Social Services to provide participant services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.