E-Commerce Shipping Clerk - Post Falls, ID - Full-time/Hourly

Goodwill Industries of the Inland Northwest; Post Falls (ID); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Benefits information available online

Job summary

Goodwill Industries of the Inland Northwest in Post Falls, ID is seeking an E-commerce Associate to assist with the flow of merchandise in the online department. You will pull and shelve orders, ship merchandise using proper shipping standards, and maintain knowledge of ShopGoodwill/E-Books and related processes.

The role requires accurate record-keeping, a tidy work area, and the ability to pass a background check; teamwork is essential to support store operations and customer satisfaction.

Qualifications

• Experience in customer service and shipping workflows.
• Ability to maintain organized records and paperwork.
• Willingness to follow policies, safety rules, and PPE requirements.

Responsibilities

• Provide excellent customer service.
• Adhere to Goodwill Inland Northwest directives, policies, and standards.
• Prepare orders to be pulled for shipping.
• Ship merchandise using current carrier requirements.
• Acquire boxes for shipping to minimize costs.
• Pack fragile items to prevent loss while protecting materials.
• Produce End of Day shipping reports.

Skills

Excellent customer service

Shipping

Inventory control

Teamwork

Tools

ShopGoodwill/E-Books

Packaging supplies

Job description

Closes: 11/8/26 - Post Falls, ID - Full-time/Hourly

Wage: $16.31 p/h

• Employment Benefits: https://discovergoodwill.org/benefits/

Summary:
Assist with the flow of merchandise within the E-Commerce department. Pull and shelve orders, ship merchandise utilizing proper shipping standards for appropriate shipping carrier, and track packages online. Maintain up-to-date website knowledge of ShopGoodwill/E-Books and its processes. Provide record-keeping services and maintain applicable paperwork. Maintain a clean, organized, and safe work area. Must pass a background check.

Essential Duties and Responsibilities include the following:

• Provide excellent customer service.
• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.
• Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures as directed.
• Acquire boxes from donated goods for shipping, to minimize costs.
• Utilize packing materials appropriately when packing merchandise. Pack breakable/fragile items in an effective manner to minimize or prevent loss while maximizing best use of materials.
• Produce End of Day Reports from current shipping vendor website or other carriers as directed.
• Provide and prepare accurate shipping records of merchandise sent out.
• Assist with store merchandise returns as directed.
• Act as back-up E-Commerce Associates when/as directed.
• Track packages through tracking numbers.
• Attend mandatory training and facility/store meetings.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Work collaboratively with Workforce Development and Social Services to provide participant services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.