E-Commerce Shipping Clerk - Spokane, WA - Full &/or Part-time/Hourly

Goodwill Industries of the Inland Northwest; Spokane (WA); On-site; USD 20,000 - 28,000; Part time

Job summary

Goodwill Industries of the Inland Northwest is seeking an E-Commerce Associate to assist with merchandise flow in the E-Commerce department in Spokane, WA. Responsibilities include pulling and shelving orders, shipping merchandise, and maintaining ShopGoodwill/E-Books knowledge and related records.

The role requires excellent customer service, adherence to company policies, and passing a background check. This is a part-time/ hourly position with potential full-time hours depending on need.

Qualifications

• Background check required.
• Customer service oriented.
• Ability to follow all policies, procedures, and directives.

Responsibilities

• Provide excellent customer service.
• Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.
• Ship sold merchandise following current shipping vendor or other carriers' requirements.
• Acquire boxes from donated goods for shipping to minimize costs.
• Pack breakable items securely to prevent loss.
• Produce End of Day Reports from shipping vendor websites.
• Maintain accurate shipping records of merchandise sent out.
• Assist with store merchandise returns as directed.
• Attend mandatory training and facility/store meetings.
• Follow all health, safety and PPE requirements.
• Work with Workforce Development and Social Services to provide participant services.

Job description

Closes: 10/25/26 - Spokane, WA - Full &/or Part-time/Hourly

Wage: $17.40 p/h

Employment Benefits: https://discovergoodwill.org/benefits/

Summary

Assist with the flow of merchandise within the E-Commerce department. Pull and shelve orders, ship merchandise utilizing proper shipping standards for appropriate shipping carrier, and track packages online. Maintain up-to-date website knowledge of ShopGoodwill/E-Books and its processes. Provide record-keeping services and maintain applicable paperwork. Maintain a clean, organized and safe work area. Must pass a background check.

Essential Duties and Responsibilities include the following:

• Provide excellent customer service.
• Must demonstrate willingness and ability to adhere to Goodwill Industries of the Inland Northwest directives, rules, policies, procedures, and departmental and organizational standards.
• Acquire orders to be pulled for shipping from ShopGoodwill/E-Books.
• Ship sold merchandise following current shipping vendor or other carriers' requirements and procedures as directed.
• Acquire boxes from donated goods for shipping, to minimize costs.
• Utilize packing materials appropriately when packing merchandise. Pack breakable/fragile items in an effective manner to minimize or prevent loss while maximizing best use of materials.
• Produce End of Day Reports from current shipping vendor website or other carriers as directed.
• Provide and prepare accurate shipping records of merchandise sent out.
• Assist with store merchandise returns as directed.
• Act as back-up E-Commerce Associates when/as directed.
• Track packages through tracking numbers.
• Attend mandatory training and facility/store meetings.
• Follow all policies, procedures, and directives of Goodwill Industries assuring safety of personnel or property.
• Work collaboratively with Workforce Development and Social Services to provide participant services.
• Properly wear and maintain all required Personal Protective Equipment (PPE).
• Maintain agency confidentiality. Violation of confidentiality is cause for immediate dismissal.
• Comply with all health, safety and fire standards and all local, state and federal regulations (WISHA & OSHA).
• Other duties as assigned.