E‑Commerce Provisioning Specialist (Contract)

ComplyAdvantage; New York (NY); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Equity

Benefits

Job summary

ComplyAdvantage is seeking an E-Commerce Support Specialist on a six-month contract to own the end-to-end account provisioning process, ensuring new customers gain immediate access while promptly removing access after churn. The role bridges manual workflows toward automation, coordinating with engineering and support to resolve provisioning blockers.

You will be the primary contact for provisioning-related support, drafting communications and documenting repeatable playbooks for future

Qualifications

• Experience: Technical support or operations background with an understanding of user lifecycle management.
• Technical Aptitude: Comfort working across multiple SaaS applications and an instinct for how tools should integrate.
• Communication: Strong written English for professional customer-facing support and documentation.
• Mindset: Highly organized and process-oriented; you enjoy building systems out of manual chaos.

Responsibilities

• Own end-to-end provisioning: manually create and configure environments for new E-commerce trial members and paying customers to ensure immediate access.
• Deactivate environments promptly when customers churn to prevent unauthorized access.
• Serve as the primary provisioning-related support contact, resolving access issues for customers.
• Investigate blockers and coordinate with engineering and support to resolve systemic provisioning bugs.
• Document tribal knowledge and draft communications using AI tools; identify tasks for future automation.

Skills

Technical support

Operations

User lifecycle management

Written English communication

Process optimization

Tools

Mesh

Pylon

Gainsight

AI Layer

Job description

ComplyAdvantage is seeking an E-Commerce Support Specialist on a six-month contract to own the end-to-end account provisioning process, ensuring new customers gain immediate access while promptly removing access after churn. The role bridges manual workflows toward automation, coordinating with engineering and support to resolve provisioning blockers.

You will be the primary contact for provisioning-related support, drafting communications and documenting repeatable playbooks for future