Carrier Services Provisioning Specialist

Socket.dev; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Meriplex Communications is seeking a Provisioning Coordinator to own end-to-end delivery of telecommunications services from order acceptance through installation, activation, billing readiness, and project closure.

The role collaborates with account management, network teams, and carriers to ensure accurate service details, timely activation, and customer satisfaction, while proactively identifying risks and maintaining thorough documentation.

Qualifications

• 3+ years of telecommunications provisioning or service delivery coordination experience.
• Experience managing carrier orders for DIA, fiber, Ethernet, broadband, SD-WAN, voice/UCaaS.
• Exposure to LAN/WAN concepts, demarc extensions, IP addressing, and site readiness.
• Strong written and verbal communication with cross-functional teams.

Responsibilities

• Own provisioning and carrier service delivery projects from start to finish (installation, activation, billing readiness, closure).
• Maintain next actions, due dates, dependencies, risks, and escalation paths for orders.
• Review sales orders for service details (address, product, bandwidth, term, pricing, LOAs, demarc).
• Collaborate with Account Management, PM, Network Architecture, and carriers to ensure timely delivery and customer satisfaction.
• Place and manage provisioning orders (fiber, DIA, Ethernet, broadband, SD-WAN, VOIP, UCaaS, porting).
• Track circuit and line disconnect orders through completion (billing end dates).
• Identify risks early and take action to protect delivery commitments.
• Lead or support escalations to recover jeopardized orders and meet delivery targets.

Skills

Telecom provisioning

Carrier management

Project coordination

Vendor management

Microsoft Excel

Education

Associate degree or higher in Business/Telecom/IT

Equivalent telecom provisioning experience

Tools

ConnectWise

Job description

Meriplex Communications is seeking a Provisioning Coordinator to own end-to-end delivery of telecommunications services from order acceptance through installation, activation, billing readiness, and project closure.

The role collaborates with account management, network teams, and carriers to ensure accurate service details, timely activation, and customer satisfaction, while proactively identifying risks and maintaining thorough documentation.