E‑Commerce Operations & Customer Care Specialist

Ansell; Woodbridge Township (NJ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

401(k) with company match

Paid time off

Education reimbursement

Summer Fridays

Inclusion programs

Job summary

Ansell is seeking an experienced E‑Commerce Specialist, Customer Service to optimize online order flows and support the NA webstore. You will resolve inquiries, process orders, and collaborate with Marketing, IT, Logistics, and Supply Chain to ensure top‑tier customer experiences.

The role requires 3+ years in customer service, familiarity with Oracle or Dynamics 365, and CRM tools like Salesforce. Hybrid work and growth opportunities are available within a global safety solutions company.

Qualifications

• 3+ years of experience in customer service or related role.
• ERP systems experience with Oracle or Microsoft Dynamics 365 preferred.
• Familiarity with Salesforce or other CRM platforms preferred.
• Experience supporting online marketplaces and/or e-commerce operations.
• Proficiency in Microsoft Office applications, with strong Excel skills.

Responsibilities

• Manage and optimize order processing, account maintenance, and customer support across NA webstore and marketplaces.
• Deliver timely, accurate, and professional product inquiries and account support.
• Build strong relationships with customers and internal stakeholders through proactive communication.
• Investigate, document, and resolve customer service issues by identifying root causes and coordinating actions.
• Collaborate with cross‑functional teams to deliver seamless service and drive KPIs.

Skills

Customer service excellence

Communication skills

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor's or Associate degree in Business/Marketing/E‑Commerce/Supply Chain

Tools

Oracle

Microsoft Dynamics 365

Salesforce

Job description

Ansell is seeking an experienced E‑Commerce Specialist, Customer Service to optimize online order flows and support the NA webstore. You will resolve inquiries, process orders, and collaborate with Marketing, IT, Logistics, and Supply Chain to ensure top‑tier customer experiences.

The role requires 3+ years in customer service, familiarity with Oracle or Dynamics 365, and CRM tools like Salesforce. Hybrid work and growth opportunities are available within a global safety solutions company.