E-Commerce Order Picker & Customer Service Clerk

Kroger; Wichita (KS); On-site; USD 30,000 - 36,000; Full time

Job summary

Kroger in Wichita, KS is seeking a front-line e-Commerce team member to pick and assemble online orders with attention to freshness and quality. You will also load orders into customers’ cars and process payments at the POS, ensuring accuracy and a positive customer experience.

The role emphasizes adherence to safety, inventory control, and collaborative teamwork in a fast-paced setting. Experience in warehouse or cashier roles is a plus.

Qualifications

• Ability to work without supervision.
• Read shelf tags.
• Excellent oral/written communication.
• Basic math skills (counting, addition, subtraction).
• Follow directions and seek assistance as needed.
• Integrity and honesty in handling customer and business information.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector; store products in optimal temperature zones.
• Initiate and complete selection process for on-line orders.
• Read and follow directions in notes.
• Ensure quality and freshness of all items.
• Communicate with customers via a portable phone and respond professionally.
• Load orders into customers’ cars for pickup.
• Process orders through the POS system.
• Follow substitutions policies for out-of-stock items.
• Maintain organization of staging areas and equipment.
• Report discrepancies to the e-Commerce supervisor.

Skills

Ability to work without supervision

Read shelf tags

Excellent oral/written communication

Basic math skills

Follow directions

Integrity/Honesty

Job description

Kroger in Wichita, KS is seeking a front-line e-Commerce team member to pick and assemble online orders with attention to freshness and quality. You will also load orders into customers’ cars and process payments at the POS, ensuring accuracy and a positive customer experience.

The role emphasizes adherence to safety, inventory control, and collaborative teamwork in a fast-paced setting. Experience in warehouse or cashier roles is a plus.