E-commerce Order Picker & Customer Service Associate

Kroger; Greenwood (IN); On-site; USD 19,000 - 22,000; Full time

Job summary

Kroger is seeking an e-Commerce Order Selector to assemble on-line orders with attention to freshness and accuracy. You will pick, process payments, and load orders into customers' cars, delivering a positive shopping experience aligned with Kroger values.

The role emphasizes accuracy, speed, adherence to food-safety rules, strong communication, and teamwork in a fast-paced store environment, including training new team members and supporting substitutions when needed.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones
• Initiate and complete selection process for customers’ on-line orders
• Read and follow directions given in the note section
• Ensure quality and freshness of all items chosen
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Scan and bag orders on the go while following all bagging standards
• Communicate any substitutions or exceptions to customer’s order at time of pick-up
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Learn and adapt to new and improved processes
• Assist in training new e-Commerce team members
• Meet/exceed productivity standards
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Work without supervision

Read shelf tags

Oral/written communication

Basic math

Job description

Kroger is seeking an e-Commerce Order Selector to assemble on-line orders with attention to freshness and accuracy. You will pick, process payments, and load orders into customers' cars, delivering a positive shopping experience aligned with Kroger values.

The role emphasizes accuracy, speed, adherence to food-safety rules, strong communication, and teamwork in a fast-paced store environment, including training new team members and supporting substitutions when needed.