Online Order Picker & Customer Experience Specialist

Kroger; Saint Marys (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking an e-Commerce team member to pick and assemble customers' online orders with attention to freshness and quality. You will process payments, communicate substitutions, and load orders into customers' cars at pickup, ensuring accuracy and a positive shopper experience.

Responsibilities include meeting productivity standards, following policies, and assisting during peak times. Prior experience in warehouse or retail is a plus, with strong communication and teamwork skills in a

Qualifications

• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Ability to work without supervision and manage tasks independently.
• Ability to provide friendly customer service and handle inquiries.
• Ability to work cooperatively in a high-paced environment.

Responsibilities

• Select and assemble online orders with accuracy and speed.
• Process coupons and payments at POS where applicable.
• Load orders into customers' cars at pickup.
• Maintain cleanliness and organization in staging areas.
• Communicate substitutions or issues to customers when needed.
• Train new e-Commerce team members and share best practices.

Skills

Oral/written communication

Basic math

Work without supervision

Customer service

Teamwork under pressure

Education

High school diploma or equivalent

Job description

Kroger is seeking an e-Commerce team member to pick and assemble customers' online orders with attention to freshness and quality. You will process payments, communicate substitutions, and load orders into customers' cars at pickup, ensuring accuracy and a positive shopper experience.

Responsibilities include meeting productivity standards, following policies, and assisting during peak times. Prior experience in warehouse or retail is a plus, with strong communication and teamwork skills in a