E‑Commerce Order Picker & Customer Experience Pro

Kroger; Portland (OR); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger is seeking an online order picker in Portland to efficiently assemble customer orders with attention to freshness and quality. You will process payments, handle substitutions, and assist customers at pickup while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety.

The role involves loading orders into customers' cars and ensuring accurate fulfillment across staging areas, with emphasis on speed, accuracy, and strong customer service in a fast-paced

Qualifications

• Must be able to work without supervision.
• Ability to read shelf tags and pricing labels.
• Excellent oral and written communication skills.
• Basic math skills including counting and basic arithmetic.
• Experience in a production, warehouse, stocking, or cashier role is a plus.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to laws, food safety procedures, and company guidelines.
• Receive orders from the Order Selector and store products properly.
• Initiate and complete selection process for on-line orders.
• Read and follow notes in the system for orders.
• Ensure quality and freshness of items selected.
• Communicate with customers via a portable device in a professional manner.
• Load orders into customers' cars at pickup.
• Process orders through the POS system.
• Handle substitutions per policy when items are out of stock.
• Scan and bag orders following bagging standards.
• Communicate substitutions to customers at pickup.
• Keep staging areas and equipment organized and clean.
• Report discrepancies to the e-Commerce supervisor.
• Inspect equipment and report repairs needed to management.
• Perform opening/closing procedures as required.
• Learn new processes and adapt to improvements.
• Assist in training new e-Commerce team members.

Skills

Work without supervision

Read shelf tags

Oral/written communication

Basic math

Warehouse/production experience

Job description

Kroger is seeking an online order picker in Portland to efficiently assemble customer orders with attention to freshness and quality. You will process payments, handle substitutions, and assist customers at pickup while upholding Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety.

The role involves loading orders into customers' cars and ensuring accurate fulfillment across staging areas, with emphasis on speed, accuracy, and strong customer service in a fast-paced