Online Grocery Fulfillment Specialist

Kroger; Portland (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Healthcare coverage

Tuition reimbursement

Employee discounts

Flexible scheduling

Job summary

The Kroger Family of Companies in Portland, OR is seeking an online order selector to assemble orders for pickup, ensuring freshness and accuracy.

You will interact with customers, process payments, and load orders into their cars, while following company values and safety standards. This role offers on-site work with opportunities for training and growth within a large national retailer.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (addition and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load order into customers' cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.

Skills

Ability to work without supervision

Read shelf tags

Basic math skills

Job description

The Kroger Family of Companies in Portland, OR is seeking an online order selector to assemble orders for pickup, ensuring freshness and accuracy.

You will interact with customers, process payments, and load orders into their cars, while following company values and safety standards. This role offers on-site work with opportunities for training and growth within a large national retailer.