E-Commerce Order Fulfillment Specialist

Kroger Co.; Town of Wausau (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. is hiring for an on-line order selector in Wisconsin. You will assemble online orders, ensure freshness, process payments, and load orders into customers' cars at pickup.

You will uphold Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Training and teamwork are emphasized in a fast-paced retail environment. Responsibilities include meeting customer expectations, following food safety laws, and using the POS system.

Qualifications

• Ability to work without supervision.
• Excellent oral/written communication skills.
• Basic math skills (e.g., counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for on-line orders.
• Read and follow directions in notes.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond professionally.
• Retrieve customer orders from staging locations and load into cars.
• Process orders through the POS system.
• Follow substitutions policies when items are out-of-stock.
• Scan and bag orders while following bagging standards.
• Communicate substitutions to customers at pickup.
• Maintain organization of staging areas and equipment.
• Report pricing/inventory discrepancies to supervisor.
• Inspect equipment and report repairs needed.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high-paced environments.
• Handle conflicts professionally.
• Maintain honesty and integrity with customer/business information.
• Follow directions and seek help when needed.
• Support minors/elderly/special needs clients as required.

Skills

Attention to detail

Excellent communication

Shelf tag reading

Basic math

Self-motivation

Job description

Kroger Co. is hiring for an on-line order selector in Wisconsin. You will assemble online orders, ensure freshness, process payments, and load orders into customers' cars at pickup.

You will uphold Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Training and teamwork are emphasized in a fast-paced retail environment. Responsibilities include meeting customer expectations, following food safety laws, and using the POS system.