Online Order Fulfillment Specialist

The Kroger Co.; Waynesville (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking an on-site e-Commerce Order Selector to support Illinois customers in Waynesville. You will assemble online orders, process coupons and payment, and load orders into customers' cars when they arrive for pickup.

Responsibilities include maintaining product freshness, following POS procedures, and communicating clearly with customers while upholding company values of respect and integrity.

Qualifications

• Ability to work without supervision.
• Read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for online orders.
• Read and follow directions given in notes.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone and respond professionally.
• Load orders into customers' cars at pickup and process orders through POS.
• Follow substitutions policies for out-of-stock items.
• Bag orders per standards and report discrepancies to store e-Commerce supervisor.

Skills

Ability to work without supervision

Read shelf tags

Excellent communication

Basic math

Tools

POS system

Job description

The Kroger Co. is seeking an on-site e-Commerce Order Selector to support Illinois customers in Waynesville. You will assemble online orders, process coupons and payment, and load orders into customers' cars when they arrive for pickup.

Responsibilities include maintaining product freshness, following POS procedures, and communicating clearly with customers while upholding company values of respect and integrity.