E‑Commerce Fulfillment Specialist

Kroger; Indianapolis (IN); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger is hiring in Indianapolis for online order selectors. You will pick and assemble items for online orders, process payments and coupons, and assist customers loading orders into their cars. The role emphasizes freshness, accuracy, and strong customer service aligned with Kroger's core values.

Responsibilities include meeting customer expectations, adhering to food safety and store guidelines, and collaborating with the e-Commerce team to improve processes and order accuracy.

Qualifications

• Excellent oral/written communication skills.
• Basic math skills for counting and pricing.
• Ability to read shelf tags accurately.
• Ability to work without supervision.
• Experience in customer service is a plus.

Responsibilities

• Meet/exceed customer expectations for easy shopping and cleanliness.
• Receive and process online orders; prepare and pack items.
• Load orders into customers' cars and ensure order accuracy.
• Follow POS procedures and substitutions guidelines for out-of-stock items.
• Maintain organized staging areas and report discrepancies.
• Assist in training new e-Commerce team members and adapt to new processes.
• Provide positive customer service and uphold Kroger core values.

Skills

Communication skills

Math skills

Read shelf tags

Work independently

Customer service

Job description

Kroger is hiring in Indianapolis for online order selectors. You will pick and assemble items for online orders, process payments and coupons, and assist customers loading orders into their cars. The role emphasizes freshness, accuracy, and strong customer service aligned with Kroger's core values.

Responsibilities include meeting customer expectations, adhering to food safety and store guidelines, and collaborating with the e-Commerce team to improve processes and order accuracy.