E‑Commerce Fulfillment Associate

Kroger; Kaysville (UT); On-site; USD 1,929,000 - 2,342,000; Part time

Job summary

Kroger is seeking an associate to select and assemble on-line orders for pickup, ensuring freshness and quality. You will process coupons/payments, load orders into customers' cars, and deliver a positive shopping experience that reflects the company values of respect, honesty, integrity, diversity, inclusion and safety.

The role involves meeting customer expectations for variety and cleanliness, following all safety procedures, and collaborating with store e-Commerce supervisors to ensure

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (i.e., counting, addition, and subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond professionally.
• Load orders into customers' cars and process through POS system.
• Follow substitutions policy for out-of-stock items.
• Bag orders and communicate substitutions or exceptions at pickup.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing or location discrepancies to supervisor.
• Inspect equipment and notify management of needed repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes; train new team members.
• Meet/exceed productivity standards.
• Work cooperatively in high-paced environments.
• Handle conflicts professionally and with integrity.
• Follow directions and seek help when needed.
• Provide support to customers including minors and seniors.

Skills

Work without supervision

Read shelf tags

Oral/written communication

Basic math

Job description

Kroger is seeking an associate to select and assemble on-line orders for pickup, ensuring freshness and quality. You will process coupons/payments, load orders into customers' cars, and deliver a positive shopping experience that reflects the company values of respect, honesty, integrity, diversity, inclusion and safety.

The role involves meeting customer expectations for variety and cleanliness, following all safety procedures, and collaborating with store e-Commerce supervisors to ensure