E‑Commerce Fulfillment Specialist

Kroger Family of Companies; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking an e-Commerce Order Selector to assemble online orders for pickup, ensure freshness and quality, process payments, and load orders into customers' cars upon arrival. You will provide a positive customer experience and uphold our core values of respect, integrity, and safety.

Responsibilities include meeting customer expectations, following substitutions guidelines, operating the POS, and maintaining orderly staging areas in a fast-paced environment.

Qualifications

• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Retrieve each customer’s order from all staging locations and load order into customers' cars.
• Process the orders through the POS system.
• Follow policies and procedures to determine substitutions in the event of an out-of-stock.
• Scan and bag orders on the go while following bagging standards.
• Communicate any substitutions or exceptions to customer’s order at time of pick-up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor.
• Inspect equipment and notify store e-Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Skills

Excellent communication

Basic math

Work without supervision

Read shelf tags

Job description

Kroger Family of Companies is seeking an e-Commerce Order Selector to assemble online orders for pickup, ensure freshness and quality, process payments, and load orders into customers' cars upon arrival. You will provide a positive customer experience and uphold our core values of respect, integrity, and safety.

Responsibilities include meeting customer expectations, following substitutions guidelines, operating the POS, and maintaining orderly staging areas in a fast-paced environment.