E-commerce Ops & B2B Growth Lead

Better Than Cash; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

UNDP Shop E-commerce Manager leads day-to-day operations and marketing for UNDP’s e-commerce platform, proposing initiatives to drive efficiency and sales. Responsibilities include procurement, logistics, CRM, and vendor relations, with a focus on B2B outreach.

Reporting to Brand & Marketing, you will manage stock, shipping, analytics, and campaign execution, oversee order fulfilment accuracy, and align SOPs to maximize ROI while upholding UNDP standards and SDG commitments.

Qualifications

• Experience in e-commerce operations and logistics.
• Proven track record in budget management and ROI.
• Strong customer service and vendor management experience.

Responsibilities

• Lead on daily UNDP Shop operations, procurement and logistics.
• Oversee B2B outreach, order fulfillment and CRM processes.
• Analyze data to improve stock, shipping and ROI.

Skills

E-commerce Operations

Budget Management

Customer Management

Vendor Relations

Education

Advanced degree in Business or Marketing

Tools

Shopify

Gorgias

CRM systems

Job description

UNDP Shop E-commerce Manager leads day-to-day operations and marketing for UNDP’s e-commerce platform, proposing initiatives to drive efficiency and sales. Responsibilities include procurement, logistics, CRM, and vendor relations, with a focus on B2B outreach.

Reporting to Brand & Marketing, you will manage stock, shipping, analytics, and campaign execution, oversee order fulfilment accuracy, and align SOPs to maximize ROI while upholding UNDP standards and SDG commitments.